Angela Johnson
North Little Rock
Summary
Seasoned professional with a robust background in social services and law enforcement, notably with Pulaski County. Excelled in victim advocacy and case management, enhancing collaboration across agencies and significantly improving support systems for vulnerable populations. Demonstrated expertise in courtroom procedures and multicultural sensitivity, achieving impactful outcomes in challenging environments.
Overview
17
17
years of professional experience
Work History
Victim/Witness Coordinator
Pulaski County Special School District
Little Rock
04.2022 - Current
- Maintained up-to-date records on all cases handled by the program.
- Collaborated with other social service agencies on initiatives supporting survivors of violence.
- Explained court procedures, terminology, and expectations to victims and witnesses.
- Maintained contact with victims and witnesses throughout criminal proceedings.
- Provided support and resources to victims and witnesses of crime.
Juvenile Detention Officer
Pulaski County
Little Rock
06.2021 - 04.2022
- Encouraged positive behaviors among detained juveniles through rewards systems.
- Reported incidents of misconduct or violations of policy to supervisors.
- Ensured a safe environment was maintained within the facility at all times.
- Adhered to all laws pertaining to the confinement of minors in a detention center.
Parking Enforcement Officer
City Of Little Rock
Little Rock
06.2018 - 10.2020
- Monitored parking lots for unauthorized vehicles or suspicious activity.
- Educated the public on parking rules and regulations.
- Patrolled assigned areas to identify illegally parked vehicles and issued citations.
Benefits Technician
Arkansas State Hospital
Little Rock
07.2014 - 07.2019
- Processed Medicaid medical payment monthy to ensure payment for sevices rendered
- Research and resolve billing issues.
- Monitored changes in regulations regarding Medicaid.
- Performed monthly audits of employee benefit files ensuring accuracy of information within the system.
Case Manager
St. Vincent Hospital
Little Rock
09.2010 - 05.2013
- Developed individualized care plans with input from clients and their families.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
Volunteer Coordinator
The Salvation Army Thrift Store
Little Rock
06.2008 - 08.2010
- Prepared reports detailing the outcomes of various projects completed by volunteers.
- Organized training programs for volunteers.
- Coordinated onboarding and orientation for new volunteers.
- Maintained records of volunteering hours worked by each individual.
Education
Bachelor of Arts - Criminal Justice
University of Arkansas At Little Rock
Little Rock, AR05-2024
Skills
- Multicultural sensitivity
- Collaboration
- Courtroom procedures
- Victim advocacy
- Interviewing skills
- Case management
- Decision-making
- Team collaboration
Volunteer
- Volunteer Outpatient Case Manager (C.I.T.) for Better Community Developers in Little Rock, AR. Facilitated group meetings, individual one on one sessions, home visits, referrals, drug testing and testify in Drug Court.
- Office Administrator for Tracy Steele for Mayor campaign. From 10/20 to 12/20
- General campaign worker for Jill Kamps for District Court Judge. From 2/23 to 3/2024
- Right's after Wrong's is an event that is put on yearly in Little Rock through the City of Little Rock and other collaboratives to assist the public with getting their criminal records updated, dismissed, or sealed I volunteer with that program each year and have for four years
- Lifetime member of the Arkansas Democrat Black Causus. We travel around the state of Arkansas, educating the public on the importance of voting, registering them to vote, and fostering an understanding of how to run for office
Timeline
Victim/Witness Coordinator
Pulaski County Special School District
04.2022 - Current
Juvenile Detention Officer
Pulaski County
06.2021 - 04.2022
Parking Enforcement Officer
City Of Little Rock
06.2018 - 10.2020
Benefits Technician
Arkansas State Hospital
07.2014 - 07.2019
Case Manager
St. Vincent Hospital
09.2010 - 05.2013
Volunteer Coordinator
The Salvation Army Thrift Store
06.2008 - 08.2010
Bachelor of Arts - Criminal Justice
University of Arkansas At Little Rock
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