Angela Leach
HARRISON,AR
Summary
Dynamic professional with extensive experience at FedEx as a Senior Cargo Claims Agent, excelling in claims investigation and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and meticulous documentation. Recognized for fostering teamwork and driving process improvements, ensuring compliance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Senior Cargo Claims Agent
FedEx
Harrison, AR
01.2021 - Current
- Processed claims efficiently, ensuring compliance with company policies and regulations.
- Investigated discrepancies in claims, collaborating with customers and internal teams to resolve issues.
- Utilized claims management software to track case progress and maintain accurate records.
- Assisted customers in understanding claims processes, improving overall satisfaction levels.
Store Associate
Aldi Foods
Harrison, AR
09.2019 - 01.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock shelves and manage inventory effectively.
Store Manager
Fred's Store
Harrison, AR
08.2016 - 08.2019
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages.
- Trained and mentored team members, fostering a collaborative work environment.
- Developed and implemented sales strategies to drive revenue growth and enhance customer experience.
Education
Bachelor of Science - Business Administration
South University
Savannah,GA01.2020
Skills
Claims investigation
- Time management
- Decision-making
- Conflict resolution
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Organizing and prioritizing work
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
Assertiveness
Time management
Team collaboration
Decision-making
Flexible schedule
Documentation review
Conflict resolution
Interpersonal communication
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Organizing and prioritizing work
Reliability
Excellent communication
Critical thinking
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Teamwork skills
Claims processing
Relationship building
Computer proficiency
Documentation skills
Team building
Data entry
Task prioritization
Self motivation
Analytical thinking
Professionalism
Timeline
Senior Cargo Claims Agent
FedEx
01.2021 - Current
Store Associate
Aldi Foods
09.2019 - 01.2021
Store Manager
Fred's Store
08.2016 - 08.2019
Bachelor of Science - Business Administration
South University