Angela Leach
HARRISON,AR
Summary
Dynamic professional with extensive experience at FedEx as a Senior Cargo Claims Agent, excelling in claims investigation and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and meticulous documentation. Recognized for fostering teamwork and driving process improvements, ensuring compliance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Senior Cargo Claims Agent
FedEx
01.2021 - Current
- Processed claims efficiently, ensuring compliance with company policies and regulations.
- Investigated discrepancies in claims, collaborating with customers and internal teams to resolve issues.
- Utilized claims management software to track case progress and maintain accurate records.
- Assisted customers in understanding claims processes, improving overall satisfaction levels.
Store Associate
Aldi Foods
09.2019 - 01.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock shelves and manage inventory effectively.
Store Manager
Fred's Store
08.2016 - 08.2019
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages.
- Trained and mentored team members, fostering a collaborative work environment.
- Developed and implemented sales strategies to drive revenue growth and enhance customer experience.
Education
Bachelor of Science - Business Administration
South University
Savannah,GA01.2020
Skills
Claims investigation
- Time management
- Decision-making
- Conflict resolution
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Organizing and prioritizing work
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
Timeline
Senior Cargo Claims Agent
FedEx
01.2021 - Current
Store Associate
Aldi Foods
09.2019 - 01.2021
Store Manager
Fred's Store
08.2016 - 08.2019
Bachelor of Science - Business Administration
South University