Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Lopp

Rogers,AZ

Summary

Quality focused, performance driven, and engaging professional adept at shifting priorities and bringing flexibility to dynamic situations. Customer service oriented with strong ability to assimilate job requirements and employ new concepts and technologies. Well organized and able to a variety of tasks. Technically sophisticated and experienced with Microsoft Word and Office. Typing Speed: 30 words per minute.

Experienced with providing comprehensive care and support to elderly individuals. Utilizes effective communication and organizational skills to manage daily activities and personal care routines. Knowledge of fostering compassionate and safe environment, ensuring well-being and dignity of clients.

Overview

13
13
years of professional experience

Work History

Elderly Caregiver

BrightStar Care
06.2024 - Current
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.

Contact Center

Mercy Health Care
03.2021 - 04.2024
  • Coordinated responses on multi-clinic phone lines , ensuring timely information delivery to doctors and nurses
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Answered phones and directed messages back to nurses and doctors for up to 9 clinics a time.

Patient Caretaker

Home Instead
06.2019 - 01.2021
  • Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
  • Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.

Contact Center Associate

Walmart Store Inc.
12.2017 - 06.2019
  • Contributed to departmental goals by consistently achieving personal targets for both quality and quantity metrics.
  • Enhanced team performance by consistently meeting and exceeding contact center KPIs.
  • Demonstrated excellent problem-solving skills by analyzing customer needs and providing tailored solutions accordingly.
  • Maintained high-quality standards by adhering to company policies and procedures during all interactions.
  • Did have call time of providing caller a solution to the issue in 2 minutes or less.

Administrative Assistant

Steve-O's Complete Auto Care LLC.
09.2015 - 12.2017
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

TLE Service Writer

Wal-Mart Stores Inc.
02.2013 - 08.2015
  • Increased repeat business through exceptional customer service and follow-up communications.
  • Enhanced customer satisfaction by providing timely and accurate service estimates.
  • Established rapport with customers, addressing concerns or issues promptly to maintain loyalty and goodwill.
  • Optimized workflow processes through effective delegation of tasks among team members.

Store Clerk

Dollar Tree
12.2011 - 12.2011
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.

Education

Associate in Science Degree - Healthcare Management

Ultimate Medical Academy
Clearwater, FL
01.2014

Skills

  • Interpersonal Professional Communications
  • Healthcare Computer Information Systems
  • Medical Terminology
  • Electronic Medical Records
  • EMR/EHR
  • Practice Management Software
  • Greenway PrimeSUITE
  • Insurance Billing Procedures
  • Insurance Verification
  • Healthcare Claim Cycle
  • HIPAA Compliance
  • Practice Structure
  • Leadership and Management
  • Healthcare Law
  • Human Resource Management
  • Medical Practice Management Systems
  • Medical Office Procedures
  • Accounting, Payroll, and Banking Systems
  • Payment Processing
  • Appointment Scheduling
  • Organizational Improvements
  • Business Office Operations
  • Maintaining Prescription Line
  • Prescription Verification
  • Anatomy & Physiology
  • Charting and Filing
  • Personal hygiene assistance
  • Documentation and reporting
  • Meal preparation
  • Compassionate caregiving
  • Time management
  • Activities of daily living
  • Dementia care

Timeline

Elderly Caregiver

BrightStar Care
06.2024 - Current

Contact Center

Mercy Health Care
03.2021 - 04.2024

Patient Caretaker

Home Instead
06.2019 - 01.2021

Contact Center Associate

Walmart Store Inc.
12.2017 - 06.2019

Administrative Assistant

Steve-O's Complete Auto Care LLC.
09.2015 - 12.2017

TLE Service Writer

Wal-Mart Stores Inc.
02.2013 - 08.2015

Store Clerk

Dollar Tree
12.2011 - 12.2011

Associate in Science Degree - Healthcare Management

Ultimate Medical Academy

Similar Profiles

CREATE PROFILE
Angela Lopp