Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Angela McCuien

North Little Rock,AR

Summary

Dynamic HR Coordinator with a proven track record at Hugg and Hall Mobile Storage, excelling in payroll processing and employee engagement. Skilled in compliance and relationship building, I enhanced employee satisfaction through innovative initiatives, resulting in improved retention rates. Committed to fostering a positive workplace culture while ensuring accurate recordkeeping and benefits administration.

Overview

10
10
years of professional experience

Work History

HR Coordinator

Hugg and Hall Mobile Storage
01.2022 - Current
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Enhanced company culture by organizing team-building events and professional development opportunities.
  • Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
  • Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
  • Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
  • Managed STL and LTL requests and ADA accommodations, maintaining compliance with federal guidelines while supporting employee wellbeing.
  • Enhanced employee satisfaction by efficiently administering and managing benefits programs.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Coordinated and administered employee health insurance and retirement plans.
  • Fostered positive work environment through comprehensive employee relations program.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Liaised between multiple business divisions to improve communications.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
  • Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.
  • Calculated payroll deductions by accurately using ADP and processed payroll to meet preset requirements.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Processed payroll garnishments such as tax liens and child support.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Managed payroll data entry and processing for 31 employees to comply with predetermined company guidelines.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Submitted reports on payroll activities.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
  • Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
  • Managed employee records on database to maintain accuracy and updated information.
  • Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
  • Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
  • Enhanced employee understanding of payroll deductions and benefits, leading informative sessions and creating detailed guides.
  • Fostered collaborative work environment, resolving payroll issues through effective communication and teamwork.

Client Engagement Specialist

Hugg and Hall Mobile Storage
08.2019 - 01.2022
  • Developed strong relationships with key clients/ customers, resulting in increased account retention and growth.
  • Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Streamlined communication processes to improve information flow between internal teams and customers.
  • Collaborated with internal departments to develop comprehensive solutions for complex customer needs.
  • Used EBS and Microsoft Office to prepare, maintain and distribute customer status reports.
  • Maintained customer list and performed outreach calls, consistently meeting expectations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with customers, and updated customer and driver records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled check,cash and credit card transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with customers through professional demeanor and excellent interpersonal skills.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Strengthened vendor relationships through regular communication and timely coordination of services.

Rental and Sales Coordinator

Hugg and Hall Mobile Storage
01.2018 - 08.2019
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Served as a liaison between internal departments such as logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Cultivated long-lasting relationships with existing customers by providing ongoing support throughout the post-sales and rental process.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.
  • Liaised with management teams to develop solutions and accomplish shared objectives.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales/rental strategy and business planning.
  • Engaged in driver training, safety, customer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Analyzed data to determine approaches to improve sales and performance.
  • Organized promotional events and interacted with community to increase sales volume.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Collaborated cross-functionally with main location and teams through the state to maintain consistent message and experience.
  • Facilitated business by implementing practical networking techniques.
  • Drove sales by developing contract sales.
  • Collaborated with advertising group to create uniformity between advertising messages.

Receptionist Administrator

Hugg and Hall Mobile Storage
06.2015 - 02.2018
  • Answered incoming calls, directing customers to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective customers.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Assisted in the planning and execution of company events for improved employee morale and client relations.
  • Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
  • Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
  • Assisted in organizing company events, contributing to team morale and cohesion.
  • Developed and maintained organized filing systems, reducing retrieval time for important documents.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
  • Posted checks daily, ensuring accurate recording and timely bank deposits.
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Handled cash deposits accurately while following company security protocols.

Education

Bachelor of Arts - Humanities

Arkansas State University
Jonesboro, AR
05-2007

Skills

  • HR policies and procedures
  • Onboarding and orientation
  • Data entry and reporting
  • Background checks
  • Recruitment and selection
  • Payroll processing
  • Benefits administration
  • Employee retention
  • Networking and relationship building
  • Compliance
  • Benefits and payroll coordination
  • Professionals in human resources association
  • Microsoft office and docusign
  • Recordkeeping
  • ADP

Affiliations

  • SHRM
  • Children's Hospital Family Advisory Board

Timeline

HR Coordinator

Hugg and Hall Mobile Storage
01.2022 - Current

Client Engagement Specialist

Hugg and Hall Mobile Storage
08.2019 - 01.2022

Rental and Sales Coordinator

Hugg and Hall Mobile Storage
01.2018 - 08.2019

Receptionist Administrator

Hugg and Hall Mobile Storage
06.2015 - 02.2018

Bachelor of Arts - Humanities

Arkansas State University

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Angela McCuien