Angela Porter
Sherwood
Summary
Dynamic business owner with a proven track record at Planties R Us, excelling in customer relations and small business operations. Enhanced client satisfaction through relationship building and effective communication. Skilled in financial management and marketing strategies, driving repeat business and referrals while implementing efficient processes for success.
Overview
7
7
years of professional experience
Work History
Owner
Planties R Us
01.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
Office Manager
Outdoor Pro Maintenance
02.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Waitress Trainer
Buffalo Wild Wings
01.2020 - 12.2020
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Cook
BBQ Barn
06.2018 - 08.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Cosmetology License - Cosmetology
Arkansas Beauty School
Conway, AR01-2013
High School Diploma -
Vilonia High School
Vilonia, AR05-2007
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Planties R Us
01.2024 - Current
Office Manager
Outdoor Pro Maintenance
02.2021 - Current
Waitress Trainer
Buffalo Wild Wings
01.2020 - 12.2020
Cook
BBQ Barn
06.2018 - 08.2019
Cosmetology License - Cosmetology
Arkansas Beauty School
High School Diploma -
Vilonia High School
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