Angela Mills
McRae,AR
Summary
Experienced Senior Processor with 20+ years of experience successfully working front and back office in the financial industry, handling recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude.
Overview
14
14
years of professional experience
Work History
Deposit Operations Processor SR
First Horizon Bank
06.2009 - Current
- Checked records for accuracy and completeness, and corrected errors.
- Processed and scanned files into electronic databases.
- Accessed and used computer software applications to update and maintain records.
- Operated telephone systems to answer and route incoming calls.
- Answered queries by locating and retrieving necessary files.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Made appropriate file information updates and system upgrades.
- Composed correspondence to internal and external parties as requested.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Retrieved and disseminated information from computer databases.
Skills
- Office Operations
- Customer Satisfaction
- Online Systems
- Interoffice Correspondence
- Maintaining Clean Work Areas
- Clerical Support
- Image Archiving
- Microsoft Excel
- Project Requirements
- Image Management
- Records Management Systems
- Address Verification
Timeline
Deposit Operations Processor SR
First Horizon Bank
06.2009 - Current
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