Angelica Macarena
Hot Springs
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Expertise in customer service, multitasking, and time management. Committed to delivering positive and memorable experiences for every customer.
Overview
6
6
years of professional experience
Work History
Store Manager
Fresh Stop
Conway
04.2025 - Current
- Managed daily operations to ensure compliance with store policies and enhance overall efficiency.
- Trained and supervised staff to maintain high service standards.
- Recruited, trained and supervised new employees.
- Oversaw inventory management and coordinated stock replenishment processes.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel to optimize staffing and meet customer demand.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Hostess
Dodge's Chicken
Hot Springs
03.2023 - 04.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash drawer balances throughout shifts to support smooth transactions.
- Coordinated with team members to uphold cleanliness and organization of checkout area.
- Prepared food items following health and safety regulations.
- Maintained cleanliness of work areas and kitchen equipment.
- Operated kitchen equipment and tools efficiently.
- Monitored food stock levels and communicated shortages to management for timely replenishment.
- Trained new staff on food preparation techniques and safety standards.
Deli /Bakery Associate
Walmart
Hot Springs
10.2021 - 03.2023
- Guided customers in product selections and addressed inquiries to enhance shopping experience.
- Stocked shelves with freshly-baked items throughout the day.
- Maintained cleanliness and organization of bakery area.
- Coordinated with team members to maintain timely product availability and meet customer demand.
- Prepared baked goods following recipes and quality standards.
- Followed food safety guidelines to ensure product freshness and quality.
- Packaged bakery items and purchases efficiently to ensure convenience for customers.
- Followed all safety protocols when operating kitchen machinery.
Shift Leader
Taco Bell
Hot Springs
03.2020 - 10.2021
- Trained new employees on food preparation and customer service standards, enhancing team readiness during busy shifts.
- Supervised team members during peak service hours to ensure efficient operations.
- Managed inventory levels and restocked supplies, ensuring uninterrupted workflow during peak service hours.
- Monitored food safety practices to comply with health regulations consistently.
- Maintained cleanliness and organization of the kitchen and dining area.
- Facilitated training sessions for new employees on shift operations to enhance their skills.
- Checked orders for quality and completeness, reducing errors and improving customer satisfaction.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Hot Springs High School
Hot Springs, AR05-2020
Skills
- Inventory management
- Point-of-sale systems
- Cash handling
- Visual merchandising
- Sales forecasting
- Customer relationship management
- Staff training
Timeline
Store Manager
Fresh Stop
04.2025 - Current
Hostess
Dodge's Chicken
03.2023 - 04.2025
Deli /Bakery Associate
Walmart
10.2021 - 03.2023
Shift Leader
Taco Bell
03.2020 - 10.2021
High School Diploma -
Hot Springs High School