Anisha May
Little Rock
Summary
Performance-oriented team player with good multitasking abilities and an Outgoing individual with well-honed organizational, labor and teamwork skills. Detail-oriented team player with strong organizational skills and the Ability to handle multiple projects simultaneously with a high degree of accuracy and crushing professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Amazon LLC
12.2022 - Current
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently
- Over Non-Con Project
- Learning Ambassador
- Problem Solving
Cashier Team Lead
Dollar General
04.2022 - 09.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Call Center Representative
TTEC
05.2020 - 11.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
No Degree - Biology
Wiley College
Marshall, TXNo Degree - Biology
University of Arkansas At Pine Bluff
Pine Bluff, ARHigh School Diploma -
Wilbur D. Mills High School
Little Rock, AR05.2018
Skills
- Assembly and Production
- Inventory Counting
- Product Verification
- Lifting and Sorting
- Quantity Calculations
- Loading and Unloading
- Problem-solving
- Conflict resolution
- Time management
- Decision-making
- Quality assurance
- Organizational skills
- Warehouse safety
- Teamwork and collaboration
- Workplace cleanliness
- Basic Mathematics
- Self-Motivated and Disciplined
- Microsoft Outlook
- Microsoft Excel
- Sorting and Labeling
- Time Management
- Coaching and Mentoring
- Organizational Skills
- Computer Literacy
- Attention to Detail
- Team Leadership
- Positive Attitude
- Customer Service Excellence
Timeline
Warehouse Associate
Amazon LLC
12.2022 - Current
Cashier Team Lead
Dollar General
04.2022 - 09.2022
Call Center Representative
TTEC
05.2020 - 11.2020
No Degree - Biology
Wiley College
No Degree - Biology
University of Arkansas At Pine Bluff
High School Diploma -
Wilbur D. Mills High School
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