Anita Willfond
Pocahontas
Summary
Dynamic professional with extensive experience at C & C Flying Service and Price Chopper, excelling in customer service and office administration. Proven ability to train staff, resolve escalated issues, and maintain confidentiality. Skilled in managing financial data and fostering a positive shopping environment, ensuring customer satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Secretary
C & C Flying Service
02.2015 - 07.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system
- Maintained daily report documents, invoices and monthly billing.
- Addressed and resolved billing inquiries, ensuring customer satisfaction.
- Served customers with knowledgeable, friendly support
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
Head Cashier/HBA Manager
Price Chopper
05.2000 - 01.2015
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases and locate items.
- Handled escalated customer concerns with professionalism working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening responsibilities.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Education
Business - Business
Black River Vocational Technical School
Pocahontas, Ar05-1990
High School Diploma -
Pocahontas High School
Pocahontas, AR05-1989
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- File management
- Multi-line phone systems
- Supply ordering
- Payroll processing
- Mail distribution
- Accounts receivable and payable
- Payment posting
- Filing experience
- Office equipment operation
Timeline
Secretary
C & C Flying Service
02.2015 - 07.2025
Head Cashier/HBA Manager
Price Chopper
05.2000 - 01.2015
Business - Business
Black River Vocational Technical School
High School Diploma -
Pocahontas High School
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