Anjelina Merales
Warren
Summary
I'm a dedicated loan clerk with a strong background in customer service and financial transactions. Known for problem-solving abilities and teamwork, ensuring thorough document verification & maintaining customer satisfaction.
Overview
9
9
years of professional experience
Work History
Loan Clerk
Union Bank & Trust Company
Monticello, AR
03.2022 - Current
- Gather required documentation and answer inquiries for customers
- Maintained detailed records of loan transactions
- Provided training to new staff on loan department tasks
- Reviewing and verifying loan information for accuracy
- Release of Mortgages
- Load Debt Modifications
- Processing Extensions
- Filing Loan Documents
Bank Teller
First State Bank Of Warren
Warren, AR
03.2019 - 03.2022
- Processed customer transactions accurately and efficiently
- Assisted customers with account inquiries
- Maintained cash drawer, ensuring accurate balancing at end of shifts.
- Balanced vault at the end of each shift
- Established trust with customers by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, and loans
- Built customer relationships by utilizing excellent communication skills.
Waitress
Robertson Smokehouse
Warren, AR
05.2017 - 07.2019
- Provided great customer service enhancing customer satisfaction
- Teamed up with kitchen staff to ensure orders were made correctly
- Resolved customer complaints promptly, maintaining positive attitude
- Conducted inventory
- Maintained a clean and welcoming dining environment
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
High School Diploma -
Warren High School
Warren, AR05-2019
Skills
- Loan servicing
- Document review
- Data entry
- Financial transactions expertise
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliable
- Dedication
- Bilingual
- Excellent communication
- Organization
Languages
Spanish
English
Timeline
Loan Clerk
Union Bank & Trust Company
03.2022 - Current
Bank Teller
First State Bank Of Warren
03.2019 - 03.2022
Waitress
Robertson Smokehouse
05.2017 - 07.2019
High School Diploma -
Warren High School