Summary
Overview
Work History
Education
Skills
Timeline
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ANN BEASLEY

Little Rock

Summary

Efficient individual aiming to increase value of company through excellence as leader. Proudly offering talents in Customer Service, Organization. Outgoing and energetic individual. Available for immediate work of 40 hours a week, including overtime, weekends and evenings.

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

31
31
years of professional experience

Work History

Shift Supervisor

Pulaski County Juvenile Detention Center
10.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilit
  • Responded to and resolved Officers questions and concerns.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Prepared shift summary reports and communicated regularly on goals and progress.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Driver License Examiner

Arkansas State Police
09.2023 - 10.2023
  • Improved customer satisfaction rates through attentive listening, empathetic responses, and prompt resolution of issues.
  • Administered written tests and practical driving examinations to evaluate applicant knowledge and skill levels.
  • Continuously sought opportunities for professional development by attending workshops, conferences, or trainings focused on driver''s license examination best practices and industry trends.
  • Provided exceptional customer service by maintaining a professional demeanor even when dealing with difficult applicants or situations.
  • Educated applicants on safe driving habits and traffic laws as part of their driver''s license examination experience.
  • Reduced wait times for appointments by effectively managing scheduling processes and accommodating last-minute requests whenever possible.

Shift Supervisor

Centers For Youth and Families
05.2021 - 07.2021
  • Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills.
  • Encouraging and mentoring team members
  • Applied security, safety and loss prevention strategies during shifts.

Qualified Behavioral Health Professional

CENTERS FOR YOUTH AND FAMILIES
04.2019 - 07.2021
  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Integrated [Type] program, utilizing student feedback to boost organization's overall mission and objectives.
  • Encouraged patients to talk about their experiences in both group and individual settings.
  • Helped clients transition smoothly by encouraging and reassuring them throughout the process.
  • Kept track of client information on special flow sheets, noting suicidal warnings, sleep patterns, and restraints.
  • Used a variety of techniques to help patients with their therapy.

Juvenile Detention Officer

Pulaski County Juvenile Detention
07.2012 - 01.2019
  • Noted and followed up on any unusual behavior.
  • Responded to calls in both routine and emergency situations.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
  • Supervised 30 inmates daily, including during mealtime and recreational time.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Completed incident reports when disorder or violence occurs.

Substitute Teacher

Willsub
02.2017 - 02.2017
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
  • Supervised lunchroom and recess activities.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

School Security Officer

Little Rock School District
08.2013 - 01.2017
  • Remained calm, assertive, and mindful to think critically and solve problems during stressful situations.
  • Interacted assertively but non-confrontationally with all levels of personnel and the general public.
  • Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.
  • Assessed and deflected issues in emergency situations quickly.
  • Kept a physical presence at the entrances and exits and carefully monitored the CCTV.
  • Used two-way radios, mobile phones, and other technological devices to communicate with the security team and building supervisors.
  • Enforced security policies and removed violators and unauthorized individuals from the premises to maintain a safe environment.
  • Used a handheld metal detector and other surveillance devices to screen individuals entering the facility.
  • Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public.

Juvenile Detention Officer

Pulaski County Juvenile Detention
12.2006 - 09.2011
  • Noted and followed up on any unusual behavior.
  • Responded to calls in both routine and emergency situations.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
  • Maintained accurate and detailed logs of all events that occurred during each shift.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Completed incident reports when disorder or violence occurs.

Case Records Clerk

Pulaski County Circuit Court
09.2006 - 11.2006
  • Improved communication efficiency as the primary liaison for departments, clients, and vendors.
  • Followed confidentiality regulations to maintain privacy.
  • Assisted with office operations, handled client correspondence, kept track of records, and handled internal communications.
  • Added new information to the records.
  • Did some research.
  • Assisted with typing, data entry, and answering incoming calls as needed.

Senior Claims Analyst

USAble Corporate Center (AR BCBS)
07.1994 - 06.2006
  • Made a decision.
  • Called numerous customers to inquire about their ongoing needs each week.
  • Developed a reputation for punctuality and hard work.
  • Established positive working relationships with families and law enforcement and other community business partners.
  • Was in charge of processing death claim benefits to families and other businesses.
  • Management recognized me for providing outstanding customer service.

Education

Criminal Justice - Some college (No degree) -

University of Arkansas at Little Rock
Little Rock, AR

High School Diploma - undefined

Lee Senior High School
Marianna, AR
01.1987

Skills

  • Safety understanding
  • Customer service
  • Conflict resolution techniques
  • Staff management
  • Staff scheduling
  • Document management

Timeline

Shift Supervisor

Pulaski County Juvenile Detention Center
10.2023 - Current

Driver License Examiner

Arkansas State Police
09.2023 - 10.2023

Shift Supervisor

Centers For Youth and Families
05.2021 - 07.2021

Qualified Behavioral Health Professional

CENTERS FOR YOUTH AND FAMILIES
04.2019 - 07.2021

Substitute Teacher

Willsub
02.2017 - 02.2017

School Security Officer

Little Rock School District
08.2013 - 01.2017

Juvenile Detention Officer

Pulaski County Juvenile Detention
07.2012 - 01.2019

Juvenile Detention Officer

Pulaski County Juvenile Detention
12.2006 - 09.2011

Case Records Clerk

Pulaski County Circuit Court
09.2006 - 11.2006

Senior Claims Analyst

USAble Corporate Center (AR BCBS)
07.1994 - 06.2006

High School Diploma - undefined

Lee Senior High School

Criminal Justice - Some college (No degree) -

University of Arkansas at Little Rock

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ANN BEASLEY