Anna Jordan
Fayetteville
Summary
Skilled Mental Health Technician with Psychology degree and mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Health Associate
Piney Ridge Treatment Center
08.2024 - Current
- Provided direct care and support to individuals with behavioral health needs, ensuring their safety and well-being
- Implemented individualized treatment plans in collaboration with a multidisciplinary team, addressing specific goals and objectives for each client
- Facilitated therapeutic group activities focused on enhancing social skills, self-esteem, and problem-solving abilities
Substitute Teacher
ESS Education
02.2024 - Current
- As a substitute teacher, I have developed strong interpersonal and communication skills by managing multiple classroom dynamics and delivering clear instructions to many different levels of communication
- I also developed the ability to stay calm under pressure, adapt quickly, and handle the unexpected challenges that arose
- This will be invaluable as a dispatcher, ensuring smooth operations and effective communication between staff
Customer Service Associate
CUSITech
06.2021 - 02.2023
- Company Overview: Continental Utility Solutions Inc
- As a Customer success representative, at CUSI- Continental Utility Solutions Inc
- I demonstrated exceptional conflict resolution abilities by effectively handling and managing difficult clients while resolving issues with professionalism
- I became proficient in using multiple phone systems and logging detailed data on customer interactions, ensuring accurate records and efficient follow-ups
- These skills contribute to maintaining high customer satisfaction and fostering positive client relationships as well as improving the ability for our support team to assist in the troubleshooting process
- Continental Utility Solutions Inc
Education
Bachelor's degree - Psychology
University of Arkansas
Fayetteville, AR01.2022
Skills
- Clinical documentation
- Professional boundaries
- Self-harm prevention
- Mental health support
- Suicide prevention
- Behavior modification
- Empathy development
- Discharge planning
- Meticulous Quality Assurance
- Customer retention
- Commitment to safety
- Conflict management
Certification
De-escalation and Restraint Certification
Substitute Teaching Certification
CPR
Timeline
Behavioral Health Associate
Piney Ridge Treatment Center
08.2024 - Current
Substitute Teacher
ESS Education
02.2024 - Current
Customer Service Associate
CUSITech
06.2021 - 02.2023
Bachelor's degree - Psychology
University of Arkansas
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