Summary
Overview
Work History
Education
Skills
Languages
Courses
Hobbies
Timeline
Generic

Anna Petrova

Buenos Aires

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Launch Director

My Argentina
10.2024 - Current
  • Opened a subsidiary, iWorld and found contractors
  • Became the face of the company, filmed content, and developed marketing strategies.
  • Oversaw budget allocation and financial reporting for all aspects of the launch process, optimizing resource utilization while minimizing costs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Coordinated the creation of the website, packages, and social media.
  • Led cross-functional teams in product launch initiatives, ensuring alignment and timely execution.
  • Mentored junior team members on best practices for product launches and stakeholder engagement.
  • Facilitated regular status meetings to track progress, address challenges, and celebrate milestones.
  • Reduced operational costs by identifying and eliminating redundancies in the product launch process, optimizing resource utilization.
  • Increased revenue growth by strategically positioning new products in competitive markets through thorough research analysis.
  • Developed and executed successful launch strategies for multiple products, resulting in increased market share and brand recognition.
  • Collaborated closely with external partners and vendors to ensure smooth execution of product launches on a global scale.
  • Conducted post-launch evaluations to identify areas for improvement and apply lessons learned in future projects.
  • Developed and implemented project plans to streamline launch processes, enhancing efficiency.
  • Coordinated with marketing, sales, and production teams to align strategies for successful launches.
  • Analyzed market trends and consumer feedback to inform product positioning and launch strategies.

Sales Manager

IWorld - International Law Company
05.2024 - 10.2024
  • Got a promotion after 3 months of working for the company and was transferred to open a subsidiary company on another continent
  • Сlosed the largest number of clients per month in the entire department
  • Studied and became an expert in several of the company's programs
  • Helped to finish off colleagues' deals
  • Led sales team to exceed quarterly targets through strategic planning and execution.
  • Developed and implemented training programs to enhance team performance and product knowledge.
  • Analyzed market trends to identify new opportunities and adjust sales strategies accordingly.
  • Cultivated relationships with key clients, resulting in increased customer loyalty and retention rates.
  • Mentored junior sales staff, fostering professional development and improving team collaboration.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Team Leader

Owner Operator Land
01.2022 - 05.2024
  • Opened recruiting department in CDMX
  • My girls hired their drivers in their first month, when company didn't expect such results from new joiners
  • My employee was promoted to a team leader position within a year under my management
  • My team has showed the best results from all international offices in 2023
  • Developed training programs for new staff, enhancing onboarding experience and operational knowledge.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Develop, implement, and manage operational processes and systems to ensure efficiency and customer satisfaction
  • Monitor and evaluate operational performance and recommend improvements
  • Provide guidance and support to the team
  • Develop and implement policies and procedures
  • Manage one-to-ones
  • Maintain records of team activities
  • Analyze data to identify areas for improvement
  • Reports and CRM skills

Recruiter

Owner Operator Land
11.2020 - 01.2022
  • Hired 15 drivers for less than 2 months
  • Hired almost 200 drivers within 3 years in total
  • Most of my drivers are referrals
  • More than 20 drivers keep working with us since 2021 (usually drivers don't stay for a long time with ANY company)
  • Worked 5 months during war time in Ukraine, with the alarms and explosions, and it didn't affect my results
  • Develop a sourcing strategy to identify talent and build a strong candidate pipeline
  • Solicit and screen candidates fit for open positions
  • Collaborated with hiring managers to define role requirements and ideal candidate profiles.
  • Mentored junior recruiters on best practices in talent acquisition and employer branding.
  • Analyzed recruitment metrics to identify trends and drive continuous improvement efforts.
  • Facilitate the recruiting process—talk to candidates throughout the hiring process, from interview prep and scheduling to feedback, offers and more
  • Manage and keep candidate records updated and accurate in ATS
  • Build a robust and dynamic personal brand via networking efforts and rich working relationships
  • Maintain candidate relationships for future opportunities and always think ahead to the next great match

Business Development Executive

Premium Dental Dubai
04.2020 - 08.2020
  • Developed strategic partnerships, enhancing service offerings and expanding client base within competitive market.
  • Conducted market research to identify emerging trends and customer needs, informing product development initiatives.
  • Implemented targeted marketing campaigns that increased brand visibility and drove engagement with potential clients.
  • Fostered strong relationships with existing clients, contributing to high retention rates through exceptional service delivery.
  • Analyzed performance metrics to assess effectiveness of initiatives, facilitating data-driven decision-making processes.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Organized and hosted interviews of the team for YouTube chanel
  • Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company's offerings.

Assistant Spa Manager

Embassy of Beauty
06.2019 - 12.2019
  • Made the biggest check of Biologique Recherche cosmetics in a branch
  • Implemented new services and products (eyebrow and eyelashes lamination)
  • Worked on brand awareness and image (website, menu, branded bags, etc)
  • Trained and mentored junior staff, fostering a collaborative team environment.
  • Analyzed client feedback to improve service offerings and overall guest experience.
  • Managed inventory control, ensuring availability of products and supplies for smooth operations.
  • Coordinated marketing initiatives to promote spa services and increase client engagement.
  • Oversaw daily financial transactions, maintaining accuracy in reporting and cash handling.
  • Assisted in developing a comprehensive budget plan for the spa, helping drive financial success and sustainability.
  • Accompanying and assisting clients, ensuring they receive best-in-class service from the personnel
  • Made a relaxing and atmospheric playlist for the salon

Front-desk Receptionist

JAZZ LOUNGE SPA
01.2018 - 06.2019
  • Opened a new branch in Palm Jumeirah in 2018
  • Was one of the best in a retail sellers in the shop
  • Edited the playlist for salon
  • Got good Google reviews
  • Attended clients' requests, questions and complains in person, via phone and email
  • Provided clients with sales information about products and services, packages and facilities
  • Managed inventory in an organized and very well-structured manner
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated appointment scheduling using industry-standard booking software to optimize therapist availability.
  • Trained new staff on front desk procedures and customer interaction protocols to enhance team performance.
  • Implemented inventory management practices for spa products, reducing waste and improving availability.
  • Developed relationships with clients, fostering loyalty through personalized service experiences.

Receptionist

Jean-Georges Restaurant
11.2016 - 01.2018
  • Hosted special events like wine-pairings and caterings for VIP guests
  • Was a model for the restaurant adds
  • One guest left more tips, than the bill was and he was coming back and referring me every time
  • I was a waitress, hostess, model, booking manager, DJ on brunches - all in one
  • Greeted and accompanied clients to their tables, assisted with their inquiries
  • Organized catering events
  • Handled some PR activities, represented the restaurant in social media and public groups
  • Assisted growing client database
  • Greeted and assisted guests to ensure exceptional customer service experience.
  • Implemented process improvements that reduced wait times during busy service periods.
  • Coordinated communication between guests and restaurant staff to enhance dining experience.
  • Maintained organized records of reservations and guest interactions for future reference.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

Master of Accounting -

Kyiv National Economic University
01.2015

Skills

  • Product launches
  • Ability to Multitask
  • Sales enablement
  • Cross-functional team leadership
  • Problem-solving
  • Attention to detail
  • Organizational skills
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Effective Time Management
  • Fast Learner
  • Communication Skills
  • Customer Service
  • Scheduling
  • Teamwork
  • Collaboration
  • Social Media
  • Blogger

Languages

Russian
English
Ukrainian
Spanish

Courses

  • Leadership program stage 2 "BUILDING HIGH-PERFORMING TEAM", QLab
  • January 2024

Hobbies

Music & Creative Arts: Lead vocalist, pianist and harmony composer (back vocals) in a local band Аура (www.youtube.com/@АУРА-ц8ь)


Digital Content Creations: focused on visual storytelling through photography and video editing (using Adobe, InShot, CapCut).  Proven ability to manage media projects from initial concept through to high-quaility final production. Some Аура videos were recorded and edited by me.


Public Presence & Professionalism: Former experience as a beauty contest participant (got a title, Ukraine) and work with the modeling agency (Wilhelmina Models, Dubai), focusing on confident public presentation, stakeholder engagement, and adherence to strict professional deadlines. 



Timeline

Launch Director

My Argentina
10.2024 - Current

Sales Manager

IWorld - International Law Company
05.2024 - 10.2024

Team Leader

Owner Operator Land
01.2022 - 05.2024

Recruiter

Owner Operator Land
11.2020 - 01.2022

Business Development Executive

Premium Dental Dubai
04.2020 - 08.2020

Assistant Spa Manager

Embassy of Beauty
06.2019 - 12.2019

Front-desk Receptionist

JAZZ LOUNGE SPA
01.2018 - 06.2019

Receptionist

Jean-Georges Restaurant
11.2016 - 01.2018

Master of Accounting -

Kyiv National Economic University

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Anna Petrova