Summary
Overview
Work History
Education
Skills
Languages
References
Personal Information
Fencing player
Timeline
Generic
ANTHONY BLAKE

ANTHONY BLAKE

Ciudad Autónoma de Buenos Aires,B

Summary

Highly motivated and dedicated professional with extensive experience in the travel and customer service industries. Proven track record in researching and booking leisure and business trips, ensuring exceptional customer satisfaction, and delivering top-notch service. Skilled in conflict resolution, problem-solving, and customer-focused decision-making. Demonstrated expertise in sales, consistently exceeding targets and driving revenue growth. Adept at managing reservations, creating detailed itineraries, and negotiating competitive prices. Strong interpersonal and communication skills with the ability to build lasting relationships with clients. Fluent in Spanish, English, and Portuguese with conversational proficiency in Italian. Seeking a challenging role in a dynamic environment to further develop and utilize skills.

Overview

17
17
years of professional experience

Work History

Enterprise Account Developer

Transparent BPO
09.2024 - Current
  • Researched new opportunities and ways to expand accounts
  • Established multiple points of connection with key stakeholders
  • Developed an effective management roadmap for long-term goals
  • Provided excellent customer service and maintained accurate sales and revenue forecasts

Future Cruise Consultant

MSC Cruises
09.2022 - 04.2024
  • Developed extensive knowledge of multiple cruise lines and travel destinations to recommend the best options for customers
  • Provided exceptional customer service to passengers, resolving any issues that arose during their cruise experience
  • Managed reservations for group cruises, providing detailed instructions for onboard activities
  • Created detailed itineraries for clients, including flight information, hotel bookings, shore excursions, and other activities
  • Utilized strong communication and interpersonal skills to build relationships with customers and ensure satisfaction
  • Negotiated competitive prices with vendors to secure cost-effective packages for customers
  • Generated reports on sales trends and customer feedback to identify areas of improvement

Assistant Shop Manager

MSC Cruises
08.2021 - 06.2022
  • Assisted in the day-to-day management of the ship’s shops, ensuring smooth operations
  • Supported shop staff by providing training and guidance to improve sales performance
  • Managed stock control, shop arrangements, and window decorations
  • Assisted with the loading and distribution of merchandise during port calls

Customer Service Representative

Accedo Technologies S.A.
06.2020 - 07.2021
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Communicated product features, advantages, and benefits to customers

Beauty Specialist

MSC Cruises
02.2019 - 03.2020
  • Provided beauty advice to customers based on their individual needs and preferences
  • Trained new employees on safety protocols and proper techniques for providing beauty services
  • Created promotional materials such as brochures, flyers, and coupons for marketing campaigns
  • Participated in community outreach programs to promote the brand's image

Sales Consultant

Strianese
05.2018 - 12.2018
  • Scheduled appointments with prospective customers to discuss purchase options
  • Analyzed customer needs and interests, determining appropriate products

Shop Attendant

Costa Cruises
08.2017 - 02.2018
  • Assisted customers with product inquiries and provided technical advice where necessary
  • Created promotional displays to attract customers into the store

Sales Consultant

Telemedia Argentina
07.2016 - 11.2017
  • Met or exceeded sales objectives through client growth, supporting company revenue goals
  • Utilized persuasive communication techniques to close deals quickly and efficiently

Sales Representative

Telehispanic
03.2008 - 06.2016
  • Managed customer accounts by providing accurate information on product availability and pricing
  • Adapted to and remained flexible in changing, fast-paced work environment

Education

No Degree - Business Administration

University of San Martin
Bogota, Colombia
12-2029

Certification in Beauty, Cosmetics, and Skin Care -

Heinemann
08.2019

Diploma in Cuisine -

Lycée Instituto Gastronómico
12.2015

High School Diploma -

Colegio Cristóbal Colón
12.2005

Skills

  • Cruise industry knowledge
  • Booking software experience
  • Sales expertise
  • Customer retention
  • Upselling techniques
  • Interpersonal skills
  • Conflict resolution
  • Organizational skills
  • Multitasking capabilities
  • Customer service excellence
  • Upselling strategies
  • Data interpretation
  • Cross-selling techniques
  • CRM software proficiency
  • CRM proficiency
  • Pipeline management
  • Performance tracking
  • Cold calling
  • Itinerary planning
  • Global destinations
  • Travel arrangements
  • Store operations
  • Staff training and development
  • Scheduling and time management
  • Budgeting and financial management
  • Skin analysis
  • Clientele management
  • Team leadership

    Decision-making

Languages

Spanish
English
Portuguese
Italian

References

Available upon request

Personal Information

Date of Birth: 02/28/86

Fencing player

Fencing is a centuries-old sport that combines the art of swordplay with modern athleticism. It involves three main disciplines: foil, épée, and Sabre, each with its own unique rules and techniques1. Fencing is not just about physical prowess; it also requires strategic thinking, quick reflexes, and mental agility2.

For me, fencing is more than just a sport—it’s a vital part of my life. Practicing fencing in my free time allows me to stay fit, sharpens my mind, and provides a sense of accomplishment and joy. The thrill of a well-executed parry or the satisfaction of a perfectly timed riposte is unmatched. Fencing has taught me discipline, focus, and the importance of perseverance.

Whether you’re a seasoned competitor or a beginner, fencing offers a unique blend of physical and mental challenges that can be incredibly rewarding. It’s a sport that continues to evolve, yet remains deeply rooted in tradition, making it a timeless pursuit for enthusiasts around the world

Timeline

Enterprise Account Developer

Transparent BPO
09.2024 - Current

Future Cruise Consultant

MSC Cruises
09.2022 - 04.2024

Assistant Shop Manager

MSC Cruises
08.2021 - 06.2022

Customer Service Representative

Accedo Technologies S.A.
06.2020 - 07.2021

Beauty Specialist

MSC Cruises
02.2019 - 03.2020

Sales Consultant

Strianese
05.2018 - 12.2018

Shop Attendant

Costa Cruises
08.2017 - 02.2018

Sales Consultant

Telemedia Argentina
07.2016 - 11.2017

Sales Representative

Telehispanic
03.2008 - 06.2016

Certification in Beauty, Cosmetics, and Skin Care -

Heinemann

Diploma in Cuisine -

Lycée Instituto Gastronómico

High School Diploma -

Colegio Cristóbal Colón

No Degree - Business Administration

University of San Martin
ANTHONY BLAKE