Antinia Mayo
North Little Rock
Summary
Dynamic and customer-focused professional with experience at Raising Cane's Restaurants, excelling in food safety and customer service. Proven ability to enhance team collaboration and improve customer satisfaction through effective communication and multitasking. Recognized for training new team members and fostering a positive work environment, ensuring high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Crew Member
Raising Cane's Restaurants
4311 McCain Blvd, North Little Rock, Ar 72117
12.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Deli Clerk
Compass Group
1 Children's Way, Little Rock, Ar 72202
08.2024 - 11.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Improved product freshness and reduced waste with meticulous stock rotation practices.
- Conducted inventory checks regularly, ensuring consistent availability of popular deli items.
Assistant Store Manager
Family Dollar
2633 Pike Ave., North Little Rock, Ar
01.2024 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Server
Waffle House
2505 McCain Blvd
04.2020 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
North Little Rock High School
201 W. 22nd St., North Little Rock, Ar 72114Skills
- Food safety
- Cash handling
- Product preparation
- Customer service
- Team collaboration
- Communication skills
- Conflict resolution
- Training others
- Multitasking and organization
- Problem-solving
- Leadership qualities
- Verbal and written communication
Timeline
Crew Member
Raising Cane's Restaurants
12.2024 - Current
Deli Clerk
Compass Group
08.2024 - 11.2024
Assistant Store Manager
Family Dollar
01.2024 - 06.2024
Server
Waffle House
04.2020 - 11.2023
North Little Rock High School