Antonio Carrillo
Prairie Grove
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
TruGreen Lawn Care
606 S Lincoln St, Lowell AR 72745
05.2018 - Current
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use as branch Safety Coordinator.
- Opened and closed location and monitored schedule changes to uphold successful operations strategies and maximize business success.
- Developed and maintained positive relationships with customers to increase net promoter score (NPS) and customer satisfaction.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lawn Care Specialist
TruGreen Lawn Care
606 S Lincoln St, Lowell AR 72745
02.2011 - 05.2018
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Assisted in training new team members on company procedures, equipment usage, and safety protocols.
- Collaborated with team members to complete projects efficiently and maintain a high standard of workmanship.
- Ensured safety while operating various lawn care equipment, reducing workplace accidents.
- Maintained customer satisfaction with timely and efficient completion of tasks.
- Achieved strong client relationships by consistently delivering high-quality results that met or exceeded expectations.
Crew Leader
All Around Landscaping
Springdale, AR
02.2008 - 02.2011
- Helped with various job tasks, fill in for sick employees and complete projects.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Education
High School Diploma -
Gentry High School
Gentry, AR05-2007
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Time management
- Goal oriented
- Workplace safety
Certification
- Arkansas Commercial Applicator - Licensed operator
- Arkansas Fertilizer License
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
TruGreen Lawn Care
05.2018 - Current
Lawn Care Specialist
TruGreen Lawn Care
02.2011 - 05.2018
Crew Leader
All Around Landscaping
02.2008 - 02.2011
High School Diploma -
Gentry High School