A’nya Jackson
Sherwood,AR
Summary
Dynamic Title Specialist with proven expertise at Crain Automotive Team in title clearance resolution and compliance. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Adept at multitasking and maintaining meticulous records, ensuring timely resolution of title issues while training new team members to uphold high standards of service.
Overview
4
4
years of professional experience
Work History
Title Specialist
Crain Automotive Team
02.2024 - Current
- Processed and verified vehicle title documents for accuracy and compliance with state regulations.
- Coordinated with customers to gather necessary information for title transfers and registrations.
- Utilized dealership software to maintain organized records of vehicle titles and transactions.
- Assisted in resolving discrepancies related to title issues, ensuring timely resolution for clients.
- Educated clients on title requirements and procedures, enhancing overall customer service experience.
- Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
- Communicated with customers to resolve common title issues.
- Processed vehicle titles efficiently, ensuring compliance with state regulations and company policies.
- Maintained accurate records of title transactions using dealership management systems.
- Reviewed and resolved title discrepancies to minimize delays in vehicle delivery.
- Educated staff on best practices for title processing and documentation requirements.
- Contacted Buyer’s State Motor Vehicle Department to determine status of pending titles.
- Examined and verified 100’s titles weekly.
Service Representative
Arkansas State Revenue
08.2021 - 02.2024
- Assisted customers in resolving inquiries and issues, ensuring satisfaction and retention.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Maintained product knowledge to provide informed recommendations and support to clients.
- Collaborated with team members to improve service delivery and address customer needs effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted taxpayers in completing forms and understanding compliance requirements.
- Maintained detailed records of interactions and transactions in internal systems.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 200 customers each day.
Education
Certificate - Accounting
Shorter College
North Little Rock, AR06.2025
High School Diploma -
Jacksonville High School
Jacksonville, AR05.2021
Skills
- Title clearance resolution
- Underwriting guidelines
- Title commitment preparation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Adaptability and flexibility
- Detail-oriented
- Goal setting
- Professionalism
Timeline
Title Specialist
Crain Automotive Team
02.2024 - Current
Service Representative
Arkansas State Revenue
08.2021 - 02.2024
Certificate - Accounting
Shorter College
High School Diploma -
Jacksonville High School
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