Amber Oleson
Hot Springs
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, possesses a keen ability to quickly learn and apply new skills. Dedicated to utilizing these qualities, along with a unique perspective and collaborative nature, to propel team success and make meaningful contributions to organizational growth.
Overview
6
6
years of professional experience
Work History
High School English Teacher
Fountain Lake Charter High School
08.2022 - 12.2024
- Planned, prepared, and taught all 10th and 12th grade English classes to students in resource and general education, Honors, and AP classes
- Facilitated and managed communication between students, parents, administrators, school support staff, and co-workers, often through several different mediums
- Planned and executed several projects as head and/or a part of several teams, including but not limited to prom sponsorship, the instructional leadership team, student council co-sponsorship, and the S.M.I.L.E committee, many of which required the handling and allocation of funds
- Named a top three candidate for teacher of the year in both 2023 and 2024
Retail Associate
All Things Natural/All Things Arkansas
03.2022 - 08.2022
- Fulfilled all retail clerk duties at a high-volume business
- Handled customer service including sales, inventory management, and customer satisfaction
- Assisted team members at two different store locations when necessary in handling cash and credit card transactions, organizing inventory room, and labeling products
- Greeted customers and answered questions about store policies and procedures to support positive customer experiences
Substitute Teacher
Kelly Services
10.2021 - 05.2022
- Filled short-term vacancies for all subjects 6-12 and some specialty subjects K-5 in five diverse school districts with differing backgrounds
- Effectively communicated with teachers, administrators, and staff for reaching the best outcomes for students while building positive rapport with students
- Collaborated with lead teachers to execute engaging and informative lesson plans while also monitoring class transitions, meal times, and after school programs as needed
AC&R Agent
Blackboard
08.2021 - 09.2021
- Answered calls in a fast-paced environment on a multi-line system as well as directed communication through email in order to support customers and employees needing assistance with technical issues
- Facilitated troubleshooting with customers in order to solve problems with online products and technical issues
- Self-paced work which involved documenting and creating tickets, solving customer issues, and utilizing other tools in order to effectively solve and communicate issues
Finance Assistant
Windows USA
11.2018 - 05.2021
- Acted as a liaison between customers, salespeople/retail marketing, and finance companies in order to efficiently get customers financed for their window and door purchases
- Handled and correctly filed and sorted all finance documents, mail, and company communications in order to maintain accurate records
- Answered and directed phone calls on a multi-line digital phone system, as well as directed emails and text messages to facilitate effective company-wide communication
Education
M.A. - Teaching
Southern Arkansas University
Magnolia, AR08.2023
B.A. - English
Henderson State University
Arkadelphia, AR05.2018
High School Diploma -
Lake Hamilton School District
Pearcy, AR05.2015
Skills
- Excellent time management skills, as well as the ability to work well under pressure and to self-motivate
- Accuracy focused and highly attentive
- Software knowledge including technology and machinery training in an office as well as an educational setting
- Communication : active listening, conflict resolution, and presentation skills
- Problem solving and critical thinking
- Emotional intelligence and adaptability
Accomplishments
- Commended for exemplary teaching and service to students.
- Collaborated with Professional Learning Communities in the development of curriculum, student support, and community outreach.
- Achieved improved workplace culture through effectively leading S.M.I.LE. committee.
Timeline
High School English Teacher
Fountain Lake Charter High School
08.2022 - 12.2024
Retail Associate
All Things Natural/All Things Arkansas
03.2022 - 08.2022
Substitute Teacher
Kelly Services
10.2021 - 05.2022
AC&R Agent
Blackboard
08.2021 - 09.2021
Finance Assistant
Windows USA
11.2018 - 05.2021
M.A. - Teaching
Southern Arkansas University
B.A. - English
Henderson State University
High School Diploma -
Lake Hamilton School District
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