April Couch
Prairie Grove
Summary
Highly-motivated employee with a desire to take on new challenges. Explore those new challenges, strengths and weaknesses. I have a Strong work ethic, adaptability and exceptional interpersonal skills, phenomenal customer satisfaction skills, and skills that go across the board. 10 years of Customer Service I can be a excellent ambition driven leader. Adept at working effectively unsupervised and quickly mastering new skills and knowledge. While Providing my inner knowledge and perspective on growth and hard work. I will be excellent for your team!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Specialist/Color Consultant
Sherwin-Williams Paint Store
2887 College Ave
08.2023 - Current
- Greeted customers and provided outstanding customer service support.
- Assisted customers with product knowledge.
- Give guidance on color choices and color theory. Which gives customers confidence in their choices.
- understanding POS procedures & functions.
- Promote Sales & rollouts on newer products.
- Follow closing register procedures & drive bank deposit to the deposit box.
- Take & make orders in person or over the phone.
- Excellent Color matching skills. Delivering spot on paint & stain matches. Followed with understanding of color theory.
- inspect color and product and color matching orders before they leave our store.
- Assisted customers with product selection.
- Run and operate the store when higher up authority is away .
- process account payments & invoices.
- Unload truck and stack pallets.
- Track down old paint orders and invoices.
- Managed stock levels and organized merchandise displays.
- Maintain a clean and safe store environment.
- Familiar with our big and small clients projects. I've built outstanding relationships with each one.
Housekeeping/Organizer
Sort & Tidy Co.
Rogers
04.2022 - Current
- Sort & Tidy Co. is a local small business that specialize in Professional Organizing & Property Up keep. Managing 45 AirBnbs and satisfies clients where we strive to bring the best of the best organization and sorting skills.
- Managed household inventory and maintenance schedules.
- Flexible cleaning strategies - completing 3-5 cleanings a day with clients and Airbnbs
- Communicated with Property owner and Manager on what supplies and maintenance was needed at each unit.
- Complying with firm cleaning procedures.
- Working with a 3 person team to manage bigger cleaning loads.
- Cleaning and preparing on the Market home showings for Realtors.
- Managing our own work load. Each week rolls out a new booking schedule. Each being assigned certain cleaning routes. Also being flexible with last minute bookings.
- Scheduled Cliental required organizing of household items and goods. Routine cleanings weekly or biweekly.
- Providing 5 star cleaning and organizing services to all of Northwest Arkansas.
Small Business Owner
TheQuiltedFlowerCo.
Prairie Grove
04.2019 - Current
- 15 Years sewing experience I proudly own TheQuiltedFlowerCo.Hand crafted home goods and memorabilia. Hand and Locally made.
- Providing my wide variety of creative knowledge and skills - I can breathe life into any creative proposal.
- Custom: Quilts, Memory Quilts, Memory Stuffies, Onsie Quilts, Custommade Quilts, Wreaths, Painting, Art, Shoes, Dream Catchers, Home goods.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Completing custom orders from the date the order was placed.
- Resolving and confronting any issues encountered in the custom making process.
- Invoices sent to current or upcoming cliental.
- Discuss with my client what specifics and details are wanted in their custom piece.
- Plan out a work load- dividing the different stages that go into each custom piece or item.
- 100% satisfied cliental rate
Alterations Specialist
Davids Bridal
Fayetteville
02.2020 - 04.2020
- Measured garments and assessed clothing on customers to determine proper fitting and necessary alterations.
- Pressed, steamed and hung items to prepare alterations for pick-up.
- Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
- Used razor blades to carefully remove stitching to prepare garments for hemming and alterations.
- Followed quality control guidelines and inspected garments to verify pristine condition before final delivery to customer.
- Maintained customer expectations with open consultations and frequent communication.
- Removed stitches from garments to be altered by using rippers or razor blades.
- Estimated garment production costs based on time and material requirements.
- Recorded required alterations and instructions on tags, attaching them to corresponding garments.
Collation Operator
Specialty Fasteners
Prairie Grove
11.2016 - 04.2017
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Learned and followed safety and emergency procedures.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Taught new employees machine operation techniques and important business procedures.- Taught a new shift supervisor the 5 main machines and how they operated.
- Rotated among various workstations, performing work necessary to meet production needs.
- Inspected finished products to verify conformity to quality standards.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Maintained production and quality documentation.
- Boxed and handle each product with care.
- Monitored product flow through feed conveyor.
- Measured and graded batches of raw materials to feed into production machinery.
Education
High School Diploma -
Prairie Grove High School
Prairie Grove, AR05.2015
Some College (No Degree) - Graphic Design
NorthWest Arkansas Community College
Bentonville, ARSkills
- 10 Years of Customer Service
- Excellent Communication
- Relationship Building
- Flexible Schedule
- Team Building
- Attention to Detail
- Issue Resolution
- Sorting and Categorizing
- Computer knowledge
- Design principles
- Product knowledge
- Color theory knowledge
Certification
- Currently Enrolled with Google Courses with Coursera - Data Analytics & Project Managment
- Power industrial truck certificate- Electric Walk behind evaluation on issued on 8/13/2024
- Successfully completing the Sherwin Williams Color training & certificate program. Issued 4/1/2026
Timeline
Customer Service Specialist/Color Consultant
Sherwin-Williams Paint Store
08.2023 - Current
Housekeeping/Organizer
Sort & Tidy Co.
04.2022 - Current
Alterations Specialist
Davids Bridal
02.2020 - 04.2020
Small Business Owner
TheQuiltedFlowerCo.
04.2019 - Current
Collation Operator
Specialty Fasteners
11.2016 - 04.2017
High School Diploma -
Prairie Grove High School
Some College (No Degree) - Graphic Design
NorthWest Arkansas Community College