April Cutts
Little Rock
Summary
Dedicated professional with proven adaptability and proactive learning capabilities. Strong work ethic complemented by effective communication skills. Committed to driving team success and achieving organizational goals.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Receptionist
Wright By Your Side In Home Care
North Little Rock
01.2026 - Current
- Managed front desk operations, greeting clients and ensuring a welcoming atmosphere.
- Scheduled and confirmed appointments to optimize office efficiency.
- Composed routine correspondence, letters, and reports using job-related software.
- Oversaw inventory management of office supplies, placing orders to maintain stock levels.
- Assisted with onboarding new employees to facilitate smooth integration.
- Supported hiring processes by reviewing resumes, following up with candidates, and conducting prescreen interviews.
- Maintained client accounts by recording and updating personal and financial information.
- Answered incoming calls, directed inquiries to appropriate personnel, and took messages.
Service Director
Arkansas Copier Center
Little Rock
02.2025 - 10.2025
- Managed daily operations of customer service department, including training, scheduling, and staff supervision.
- Recruited, interviewed, and hired qualified staff to enhance team performance.
- Oversaw customer inquiries and resolved service-related issues efficiently.
- Identified cost-saving opportunities through process optimization while maintaining high quality standards.
- Maintained relationships with third-party vendors for customer support services.
- Coordinated technician service schedules and client appointments effectively.
- Collaborated with marketing, sales, finance, and IT departments to ensure operational efficiency.
- Developed training materials and trained new hires on service protocols and equipment maintenance.
Dispatcher
Arkansas Copier Center
Little Rock
11.2024 - 02.2025
- Managed high volume of phone calls while ensuring data entry accuracy.
- Maintained comprehensive logs of incoming calls and assigned tasks accordingly.
- Dispatched technicians to customer locations for service requests.
- Scheduled customer deliveries and relocations efficiently.
- Processed customer orders for supplies and services in a timely manner.
- Invoiced technicians for completed service tickets to ensure accurate billing.
- Advised personnel on weather conditions and potential hazards affecting operations.
- Performed administrative duties, including filing paperwork and summarizing service call results for management.
Customer Service Representative
Blue Cross and Blue Shield
Little Rock
10.2022 - 08.2024
- Assisted customers with inquiries regarding insurance plans and benefits.
- Educated members on policy details and coverage options.
- Maintained up-to-date knowledge of company policies and healthcare regulations.
- Informed customers about billing procedures and processed payments efficiently.
- Conducted follow-up calls to ensure resolution satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Managed call queue to minimize customer wait times.
- Documented customer interactions accurately in CRM system.
Staffing Coordinator
Skills Unlimited Staffing
Little Rock
04.2021 - 10.2022
- Managed recruitment process from job posting to candidate selection, ensuring compliance with employment laws.
- Collaborated with clients to identify staffing requirements and preferences.
- Conducted interviews to assess candidate qualifications and cultural fit.
- Maintained accurate records of candidate interactions and placements throughout hiring cycle.
- Coordinated onboarding for new employees, ensuring adherence to company policies.
- Scheduled interviews between hiring managers and prospective employees, optimizing interview processes.
- Developed job postings and tracked applicants through applicant tracking system.
- Communicated regularly with clients and candidates to strengthen relationships.
Operations Manager
Greater Little Rock Transportation
Little Rock
03.2017 - 04.2021
- Oversaw daily operations to deliver efficient transportation services.
- Analyzed operational data to pinpoint improvement opportunities.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Managed staffing through recruitment, onboarding, training, and necessary disciplinary actions.
- Created detailed performance reports for individual departments within operations.
- Oversaw financial management, including budgeting, accounting, and payroll activities.
- Implemented business strategies that increased revenue and targeted new markets.
- Developed and maintained strategic client relationships for business growth.
Administrative Assistant
Greater Little Rock Transportation
Little Rock
01.2015 - 03.2017
- Facilitated communication among clients, drivers, and management to enhance operational efficiency.
- Organized physical and electronic filing systems to ensure record accuracy and confidentiality.
- Provided information via phone and email to support effective business correspondence.
- Supported onboarding of new drivers by developing training materials and resources.
- Assisted in report preparation addressing service performance and operational issues.
- Entered data into spreadsheets using Microsoft Excel, ensuring accuracy and efficiency.
- Maintained inventory of office supplies by regularly checking stock levels.
- Greeted visitors and provided general company information while directing calls appropriately.
Dispatch Supervisor
Greater Little Rock Transportation
Little Rock
08.2011 - 01.2015
- Supervised daily dispatch operations for local transportation services, ensuring efficiency and service quality.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Collaborated with management to enhance dispatch processes and improve workflow efficiency.
- Responded swiftly to emergency situations involving dispatched vehicles or personnel.
- Scheduled and monitored work assignments of dispatchers for optimal performance.
- Trained new hires on dispatching protocols, fostering adherence to company standards.
- Mentored team members, providing guidance to boost overall performance.
- Monitored incoming calls to ensure timely and accurate responses.
Research Interviewer
Market Strategies
Little Rock
06.2008 - 08.2011
- Conducted in-depth interviews to gather qualitative research data for analysis.
- Analyzed responses to identify trends and insights for research projects.
- Interviewed potential participants to assess eligibility for studies.
- Entered participant data into databases, ensuring accuracy and consistency.
- Explained study protocols to participants and scheduled interviews effectively.
- Maintained precise records of all contact attempts with potential respondents.
- Recorded interview responses accurately, preserving key details for research use.
- Submitted compiled information to professionals for inclusion in research studies.
Administrative Assistant
Little Rock Zoo
Little Rock
04.2004 - 06.2008
- Facilitated effective business correspondence by answering phone calls and emails.
- Processed membership applications to ensure timely enrollment.
- Managed office supplies inventory by monitoring stock levels.
- Directed customer inquiries to appropriate personnel for resolution.
- Oversaw database systems containing customer contact information for accuracy.
- Assisted in planning special events through venue selection, catering arrangements, and promotional material orders.
Education
GED -
Arkansas Dept Of Education
Little Rock, AR04-2002
Skills
- Data entry and management
- Customer relationship management
- KPI tracking and analysis
- Productivity optimization
- Time management strategies
- Microsoft Office proficiency
- Call center operations
- Staff recruitment and training
- Administrative support services
- Operations management expertise
- OSHA compliance standards
Certification
Certified Medical Administrative Assistant - National Healthcareer Association 6/2026
References
References available upon request.
Timeline
Receptionist
Wright By Your Side In Home Care
01.2026 - Current
Service Director
Arkansas Copier Center
02.2025 - 10.2025
Dispatcher
Arkansas Copier Center
11.2024 - 02.2025
Customer Service Representative
Blue Cross and Blue Shield
10.2022 - 08.2024
Staffing Coordinator
Skills Unlimited Staffing
04.2021 - 10.2022
Operations Manager
Greater Little Rock Transportation
03.2017 - 04.2021
Administrative Assistant
Greater Little Rock Transportation
01.2015 - 03.2017
Dispatch Supervisor
Greater Little Rock Transportation
08.2011 - 01.2015
Research Interviewer
Market Strategies
06.2008 - 08.2011
Administrative Assistant
Little Rock Zoo
04.2004 - 06.2008
GED -
Arkansas Dept Of Education