April Gardner
Harrisburg
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area Supervisor
Kohl's Department Store
10.2011 - 12.2025
- 14 years of customer service
- Problem solving
- Team management
- Work in a fast pace environment
- Team player
- Ability to multi-task
- Detail and time oriented
- Ability to adapt to ever changing environment
- Professional and proficient communication skills
- Willing to learn new skills
Education
High school diploma - undefined
Harrisburg High School
Harrisburg, AR05.2010
Skills
- Assisted in managing customer service operations to enhance response times and service quality Supported development of training programs for staff to improve customer interaction skills Aided in implementing feedback mechanisms to promote ongoing improvement in service delivery
- Fostered collaboration among teams to boost productivity and achieve successful outcomes
- Directed team management processes to ensure alignment with organizational objectives
- Oversaw inventory control systems to enhance supply chain efficiency
- Assisted in implementing point-of-sale systems to improve transaction processes Supported cross-functional teams in enhancing system performance and user experience Guided junior staff on effective system usage and customer interaction techniques
- Oversaw store management activities to optimize customer experience and operational efficiency
- Leveraged advanced analytical skills to drive strategic decision-making and optimize operational efficiency
- Assisted team members in utilizing Microsoft Office applications to boost productivity Supported colleagues in using advanced features of Word and Excel for better project results Conducted training sessions on office tools to improve team efficiency
- Oversaw cash handling operations to ensure financial integrity and security
- Assisted in managing freight operations to improve delivery schedules and minimize delays Supported relationships with carriers to boost service quality Aided in implementing process improvements to enhance logistics workflows
- Assisted teams in utilizing Microsoft Excel to improve data management processes across departments Supported the development of advanced spreadsheets to increase project visibility Aided in the creation of analytical reports to inform strategic initiatives
- Guaranteed accuracy and precision in documentation and reporting processes
- Delivered expert tax consultation to ensure regulatory compliance and enhance financial outcomes
- Fostered a positive work environment to drive team performance and boost morale
- Oversaw installation, configuration, and maintenance of Windows environments to enhance operational efficiency
- Assisted in managing cash register operations to improve customer service interactions Supported team members in learning effective transaction processing and customer engagement methods Aided in establishing best practices for cash handling and register upkeep
- Optimized workflow by implementing effective time management strategies to enhance productivity
- Utilized Microsoft Word to prepare and edit documents, ensuring clarity and professional presentation
- Leveraged advanced computer skills to optimize operational efficiency and productivity
- Spearheaded retail management strategies to optimize store efficiency and boost sales growth
- Leveraged advanced computer skills to optimize processes and enhance productivity
- Assisted in implementing organized filing procedures to improve document management Collaborated with team members to maintain adherence to filing standards and protocols Supported training sessions on filing techniques for new staff
- Facilitated effective team interactions by leveraging strong communication skills to clarify project objectives
- Streamlined team operations by leveraging strong organizational skills to boost efficiency and productivity
- Assisted in initiatives to boost customer engagement and support sales growth Aided in training programs for new sales associates to enhance service quality Contributed to strategies for optimizing product placement and improving visibility
- Assisted team members in improving communication through Microsoft Outlook Supported scheduling processes by managing shared calendars for effective meeting coordination Aided in organizing emails to facilitate project timelines and enhance team collaboration
- Formulated and executed strategic merchandising plans to enhance customer experience
- Assisted in processing documents and organizing digital archives to support team productivity Aided in simplifying data entry tasks to enhance overall workflow Coordinated typing assignments to promote timely and accurate completion
- Directed team management initiatives to enhance collaboration and productivity
- Oversaw daily operations to optimize team performance and drive achievement of operational objectives
- Managed phone communication protocols to support client engagement and satisfaction Created training materials to assist staff in improving phone etiquette and professionalism Fostered a positive phone experience to enhance client relationships and loyalty
- Oversaw daily computer operations to enhance organizational workflows and productivity
- Directed management strategies to enhance operational efficiency
- Management
Certification
Driver's License
Languages
English
Timeline
Area Supervisor
Kohl's Department Store
10.2011 - 12.2025
High school diploma - undefined
Harrisburg High School