Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Lisenby

Foreman

Summary

Dispatcher with proven expertise at Bennett Motor Express, excelling in route optimization and customer relationship management. Adept at utilizing GPS tracking to enhance delivery efficiency and resolve issues swiftly. Recognized for exceptional problem-solving skills and maintaining high standards of freight documentation accuracy, ensuring seamless operations and customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dispatcher

Bennett Motor Express
New Boston
07.2008 - Current
  • Coordinated daily dispatch operations for efficient transportation schedules.
  • Communicated with drivers to confirm routes and delivery times.
  • Utilized logistics software to track shipments and monitor progress.
  • Resolved issues related to deliveries and driver concerns promptly.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Scheduled loads according to priority and available equipment.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Provided timely updates to customers regarding their orders or requests.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Addressed questions, problems or requests for service or equipment.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Investigated and resolved customer and vendor issues to retain business.

Education

High School Diploma -

American Christian Academy
Texarkana, TX

Skills

  • Route optimization and planning
  • GPS tracking proficiency
  • Freight documentation accuracy
  • Data entry
  • Customer relationship
  • Problem-solving skills
  • Time management efficiency
  • Multitasking and organization
  • Verbal and written communication
  • Customer service

Certification

Completion Certificates

  • 2017 Leadership Training Program
  • Sexual harassment in the workplace
  • Cyber Security Training
  • Ethics in business
  • Customer Service Training
  • Team Builder Training
  • Ethics and integrity training .
  • How to spot Human Trafficking
  • Safety Training
  • Cultural and Organizational heath for your company
  • Recognition and Leadership and Why it matters

Timeline

Dispatcher

Bennett Motor Express
07.2008 - Current

High School Diploma -

American Christian Academy

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April Lisenby