April Moore
Summary
I'm a Driven professional worker with a proven track record in customer service support and technical troubleshooting, Honored at Walmart and Walgreens. Skilled in data entry and maintaining a goal-oriented mindset, I excel in enhancing customer satisfaction I have the ability to manage high-stress situations and improve workflow, contributing my all to make sure the task is complete.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fiscal Support Specialist
Arkansas Department of Park Heritage and Tourism
07.2024 - Current
- Delivered monthly reviews to finance leadership to explain performance.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Customer Service Representative
Conduent
09.2023 - 06.2024
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Pharmacy Technician
Walgreens
10.2021 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating Items
Department Manager
Walmart
11.2019 - 05.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands..
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Education
High School Diploma -
JA Fair
Little Rock, AR05-2020
Skills
- Bank reconciliation
- Accounts receivable
- Customer Support
- Data entry Proficiency
- Technical Troubleshooting
- Goal-oriented Mindset
Certification
Licensed [Pharmacy Technician] 2021-NOW
Timeline
Fiscal Support Specialist
Arkansas Department of Park Heritage and Tourism
07.2024 - Current
Customer Service Representative
Conduent
09.2023 - 06.2024
Pharmacy Technician
Walgreens
10.2021 - 08.2023
Department Manager
Walmart
11.2019 - 05.2021
High School Diploma -
JA Fair
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