Aqib Abdul

• Built lasting client relationships via email, inbound/outbound calls, and virtual sales meetings
• F2F Meetings, overseeing customer portal demos and product demos, during account handoffs
• Grew accounts by regularly engaging in open conversations and matching products with client’s telecoms’ requirements
• Collaborated cross-functionally to address challenges such as broadband faults and billing disputes
• Collaborated with relevant departments, suppliers, and networks for an optimized deployment of SCG telecom products, improving customer experience

Achievements:

• Achieved best CHURN rate across platinum base 0.26%
• Annual awards: Bullet Proof Attitude Award
• Highest outbound talk time across company proactively identifying opportunities to upsell and cross sell
• Selected by current employer for consideration in transitioning from Account Manager to Business Development role.

• Built rapport on clients through sales pipeline management
• Established long-lasting relationships with customers and suppliers
• Generated new leads through market research, cold calling, and social selling (LinkedIn)
• Assisted with recruitment by overseeing interviews and developing materials to onboard
• Nurtured new starters by coaching and shadowing.

• Drove sales revenue whilst successfully meeting monthly targets
• Cold calling & social selling to prospective customers
• Maintaining positive business relationships to ensure future sales
• Negotiating sales terms, agreements as well as closing sales
• Lead generation and sales pipeline management.

• Composed all outgoing correspondence and reports for managers
• Oversaw inventory and company supply purchases whilst taking orders over the phone
• Received and processed orders over phone and in-person.