ARIADNA DYER
Clarksville
Summary
Dynamic Title Insurance Agent with a proven track record at Curran's Abstract, excelling in client needs analysis and underwriting collaboration. Expert at building strong relationships and delivering exceptional customer service, I effectively resolve issues and educate clients on policies, ensuring satisfaction and loyalty. Committed to achieving results through active listening and strategic problem-solving.
Overview
20
20
years of professional experience
Work History
Title Insurance Agent
Curran's Abstract
Clarksville
10.2010 - Current
- Build relationships with clients using active listening and issue resolution to provide excellent service.
- Respond to customer calls swiftly to resolve issues and answer questions.
- Maintain high standards of customer service by building relationships with clients.
- Obtain underwriting approval by completing the application for coverage.
- Educate clients on insurance policies and procedures.
- Evaluate client needs to recommend appropriate insurance solutions.
Customer Service Representative
TRW Electronics
Reynosa
10.2005 - 02.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Business Administration And Marketing
UNIVERSITY OF THE OZARKS
Clarksville, AR05.2005
Skills
- Customer Follow-Up
- Agent Support
- Policy Writing
- Property Examination
- Client Needs Analysis
- Underwriter Collaboration
- Information Updates
- Customer Service and Assistance
- Team Meetings
- Clerical Support
- Lender Relationships
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Title Insurance Agent
Curran's Abstract
10.2010 - Current
Customer Service Representative
TRW Electronics
10.2005 - 02.2010
Bachelor of Science - Business Administration And Marketing
UNIVERSITY OF THE OZARKS