ARMAHD CORNELL
Conway
Summary
Detail-oriented IT Support Specialist and Cybersecurity graduate with hands-on experience in service desk support. Expertise in troubleshooting applications, workstations, and user accounts while ensuring accurate ticket documentation. Proven track record in resolving technical incidents and delivering effective support across departments, emphasizing data integrity and quality service.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Help Desk/Office Data Entry Clerk
Southwest Arkansas Counseling and Mental Health
Texarkana
05.2025 - Current
- Provided technical support for hardware and software issues, facilitating quick resolutions for end-users.
- Assisted users in troubleshooting computer and network problems, enhancing their ability to maintain productivity.
- Entered client data into electronic health record system, ensuring accuracy and compliance with health regulations.
- Maintained confidentiality of sensitive client information.
IT Support Internship
Cossatot Community College
01.2025 - 12.2025
- Collaborated with team members to resolve complex technical problems efficiently.
- Provided technical support for hardware and software issues for internal users.
- Explained technical concepts to non-technical staff in an understandable manner.
- Documented support tickets and status updates in the tracking system.
Education
Associate of Science - CyberSecurity
University of Arkansas Cossatot Community College
Arkansas12-2025
Skills
- Data entry
- Ticket management
- Customer service
- Technical support
- Network troubleshooting
- Windows and macOS support
- Active Directory
- Security Basics
- Attention to detail
- Team collaboration
PROJECTS
Active Directory Home Lab
• Built a virtual Windows Server environment using VirtualBox
• Created and managed user accounts in Active Directory
• Configured Group Policy and password reset scenarios
• Simulated real-world IT support tasks such as account lockouts and permissions troubleshooting
IT Support & Troubleshooting Lab
• Diagnosed and resolved common hardware, software, and network issues in a lab environment
• Practiced troubleshooting slow performance, connectivity issues, and system errors
• Documented problems and solutions using a mock ticketing system
• Performed system updates, driver installations, and basic network troubleshooting
Certification
Technical Certificate in Cybersecurity | May 2025
Timeline
Help Desk/Office Data Entry Clerk
Southwest Arkansas Counseling and Mental Health
05.2025 - Current
IT Support Internship
Cossatot Community College
01.2025 - 12.2025
Associate of Science - CyberSecurity
University of Arkansas Cossatot Community College