Armani Kidd
Little Rock
Summary
Polite and professional Call Center Representative, successful in applying strong communication and problem-resolution skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships, while bringing top-notch skills in oral and written communications, active listening and analytical problem-solving skills.
Overview
6
6
years of professional experience
Work History
Stocker
Walmart
10.2023 - 02.2024
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
Customer Service Representative
Client First Staffing-Bank OZK
05.2023 - 06.2023
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Call Center Representative
Adecco Staffing Agency- Ciox Health (Contract)
10.2022 - 02.2023
- Streamlined medical record retrieval by implementing an efficient filing system.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
Data Entry Clerk
Vital Records Control Inc.
09.2020 - 06.2022
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Call Center Representative
TTEC
11.2017 - 09.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Hall High School
Little Rock, AR05.2016
Skills
- Call Center Operations
- Call Control Skills
- MS Office
- Data Entry
- Technical Support
- Active Listener
Timeline
Stocker
Walmart
10.2023 - 02.2024
Customer Service Representative
Client First Staffing-Bank OZK
05.2023 - 06.2023
Call Center Representative
Adecco Staffing Agency- Ciox Health (Contract)
10.2022 - 02.2023
Data Entry Clerk
Vital Records Control Inc.
09.2020 - 06.2022
Call Center Representative
TTEC
11.2017 - 09.2020
High School Diploma -
Hall High School
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