Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Alexander

Fort Smith

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Overview

9
9
years of professional experience

Work History

Patient Access Rep III

Mercy Orthopedic Hospital
08.2022 - Current
  • As a patient access representative, my primary responsibilities include ensuring a seamless and efficient patient experience from the onset of care. Daily, I run estimates for upcoming surgeries, providing patients with accurate and transparent financial information. Additionally, I verify benefits with insurance providers to confirm coverage and eligibility, addressing any discrepancies or concerns that may arise. Through my role, I strive to alleviate stress and uncertainty for patients and their families.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Collections Manager

Car Corner
09.2016 - 06.2022
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies. Reached out to customers to discuss late payments and options for remitting amounts due. Developed and improved procedures for collection of past due amounts. Managed daily posting of payments to customer accounts. Updated accounts with documentation of interactions and current information. Completed investigations of customer accounts and payment histories. Received and submitted payments and applied amounts to customer balances. Reached out customers to collect outstanding payments via one-time or negotiated installment methods. Researched, evaluated and resolved discrepancies and customer concerns. Contacted customers in person at personal and business locations to collect payments directly. Verified details of transactions, funds received and total account balances. Researched and resolved billing and invoice problems. Performed research and due diligence to resolve issues. Created and mailed current statements to customers. Reduced losses by restructuring loan payment plans. Reduced time and costs and increased efficiency by introducing new accounting procedures. Coordinated approval processes for accounts payable invoices.

Education

Medical Assistant -

University of Arkansas Global Campus
Bentonville, AR
01.2024

High School Diploma - undefined

Cedarville High School
01.2010

Skills

  • Payment Acceptance Multitasking and Prioritization Data Entry and Maintenance
  • Verbal and Written Communication De-escalation Techniques
  • Upbeat and Positive Personality
  • Call Documentation
  • Calm and Professional Under Pressure Translation and Interpretation Services
  • Efficient and Detail-Oriented Data Entry
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Customer Service Building
  • Customer Trust and Loyalty Transaction
  • Processing 80 wpm
  • Typing Speed First Aid/CPR
  • Eligibility & Benefits Verification
  • Customer service
  • Insurance verification
  • Patient registration
  • HIPAA compliance
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Registration and admissions
  • Phone and email etiquette
  • Medical terminology
  • Healthcare systems navigation
  • Team collaboration
  • Relationship building
  • Insurance billing
  • Eligibility determination
  • Payment processing
  • Information collection
  • Patient education
  • Registration management
  • Call screening
  • Team leadership
  • Referral coordination
  • Pre-admission requests
  • Medical billing
  • Customer follow-up
  • Patient identity verification

Timeline

Patient Access Rep III

Mercy Orthopedic Hospital
08.2022 - Current

Collections Manager

Car Corner
09.2016 - 06.2022

High School Diploma - undefined

Cedarville High School

Medical Assistant -

University of Arkansas Global Campus

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Ashley Alexander