Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Arrington

Maumelle

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Blue Cross and Blue Shield
Little Rock
01.2025 - Current
  • Assisted members with inquiries regarding policy coverage and benefits.
  • Utilized customer relationship management software to track interactions and resolve issues.
  • Collaborated with healthcare providers to verify patient information and claims processing.
  • Educated members on health plan options, enrollment processes, and services available.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Senior Team Lead

Regal Cinemas
Maumelle
06.2022 - 01.2025
  • Supervised team operations to ensure efficient movie screening processes.
  • Trained staff on customer service best practices and operational procedures.
  • Coordinated schedules to optimize staffing for peak cinema hours.
  • Enforced safety protocols to maintain a secure environment for guests.
  • Assisted in resolving customer complaints with effective communication techniques.
  • Conducted performance evaluations to provide feedback and support development.
  • Collaborated with management to develop strategies for improving efficiency and productivity of the team.
  • Participated in recruitment activities such as interviewing candidates and making hiring decisions.

Education

Bachelor of Science - Bachelors Athletic Training

University of Arkansas Little Rock
Little Rock, Arkansas
01.2024 - 04.2026

Associate of Applied Sciences

Pulaski Technical College
North Little Rock, AR
07.2019 - 12.2020

Little Rock Central High School
Little Rock, Arkansas

Skills

  • Customer service
  • Team leadership
  • Communication skills
  • Problem resolution
  • Collaboration skills
  • Time management
  • Data entry
  • Adaptive team player
  • Inbound and outbound calling
  • Staff training

Timeline

Customer Service Representative

Blue Cross and Blue Shield
01.2025 - Current

Bachelor of Science - Bachelors Athletic Training

University of Arkansas Little Rock
01.2024 - 04.2026

Senior Team Lead

Regal Cinemas
06.2022 - 01.2025

Associate of Applied Sciences

Pulaski Technical College
07.2019 - 12.2020

Little Rock Central High School
Ashley Arrington