Ashley Caffey
Paris
Summary
An outgoing professional with strong medical support skills and a commitment in bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet objectives and leveraging strengths to maximize team performance with several years of following guidelines and prioritized assigned task.
Overview
11
11
years of professional experience
Work History
PHARMACY TECHNICIAN / CLINIC REGISTRATION
River Valley Primary Care Services
Ratcliff
10.2019 - Current
- Work 40 hours per week
- Supports pharmacological services by stocking, assembling, and distributing medications
- Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist
- Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs
- Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
- Protects patients and employees by adhering to infection-control policies and protocols
- Organizes medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies
- Maintains records by recording and filing physicians’ orders and prescriptions
- Generates revenues by calculating, recording, and issuing charges
- Ensures medication availability by delivering medications to patients and departments
- Prepares reports by collecting and summarizing information
- Contributes to team effort by accomplishing related results as needed
- Encourage inclusion and diversity within the organization
Orthopedic Surgeon Assistant /Clinic Coordinator
JRMC Orthopedic Clinic
Clarksville
01.2015 - 12.2019
- Assisted physician and office staff with clerical processing, patient scheduling, and preparations.
- Collaborated with medical staff to develop patient recovery plans.
- Conducted patient evaluations and diagnosed orthopedic conditions effectively.
- Educated patients on treatment options and post-operative care instructions.
- Utilized imaging technologies to guide surgical procedures accurately.
- Managed surgical instruments and maintained sterile environments during operations.
- Assisted in surgical procedures, positioning of the patient, instrumentation selection, and closure techniques.
- Monitored patient progress following surgery by evaluating vital signs and response to medication changes.
- Conducted pre-operative and post-operative evaluations, including ordering diagnostic tests such as X-rays, CT scans and MRIs.
- Received referrals from primary care doctors for orthopedic evaluation or treatment services.
- Maintained accurate records of all consultations, treatments provided, medications prescribed and follow up visits.
- Instructed patients regarding post-surgical care instructions such as wound care and activity restrictions.
- Ordered and interpreted results of laboratory tests and diagnostic imaging procedures.
- Performed patient care activities including cast application, wound care changes, and injections.
- Executed administrative functions such as filing paperwork, sorting bills, and delivering mail.
- Supported pre-authorization processes for surgeries and other patient care needs.
- Assessed patients to determine medical condition and level of surgical risk.
Patient Service Representative
Mercy Clinic
Ozark
08.2017 - 10.2019
- Works 40 to 60 hours per week
- Performs administrative duties associated with managed care and referrals
- Obtains patient authorization for medical record release
- Sends medical record request to physicians, healthcare facilities, and other agencies within medical record guidelines
- Assist patients and insurance companies with account inquiries and other queries
- Processes benefit correspondence, signature and insurance forms as needed
- Researches and resolves problems with patients' accounts and makes all necessary update or corrections
- Works accounts collections
- Counsels patients regarding accounts and accepts payment on current and delinquent balances
- Enters patient registration in the computer system.
Pharmacy Technician
Johnson Regional Medical Center
Clarksville
01.2015 - 01.2019
- Works 40 hours per week
- Stocked, Labeled, and inventoried medication to keep accurate records
- Provide consultations and answered inquiries from patients, healthcare professionals, and physicians regarding medications and potential side effects
- Monitored ordering of pharmacy medications stock o Assist the pharmacist in providing medications, drug information and pharmaceutical services to patients, nurses, and physicians.
Education
DEGREE - Business
Arkansas Tech University
Ozark, AR01.2013
High School Diploma -
Paris High School
Paris, AR05.2009
Skills
- Payment collection and processing
- Medication dispensing
- Clinical documentation
- Revenue cycle management
- Insurance verification and prior authorizations
- Document management
- Data entry
- Call directing
- Confidentiality practices
- Patient care
- Learning management systems
- Computer proficiency and Microsoft Office
- Database management systems: EPIC, Meditech, Care Tracker
- Medical office operations
- Pharmacy technician expertise
- EMR systems knowledge
- Managed care principles
- Medical records handling
- Scheduling appointments
- Injection administration experience
- ICD-10 coding proficiency
- Anatomy expertise
- Hospital operations experience
- HIPAA compliance knowledge
- Medical billing practices
- Triage skills
- Certifications and licenses
Education and Training
Paris High School
Arkansas Tech University
References
References available upon request.
Timeline
PHARMACY TECHNICIAN / CLINIC REGISTRATION
River Valley Primary Care Services
10.2019 - Current
Patient Service Representative
Mercy Clinic
08.2017 - 10.2019
Orthopedic Surgeon Assistant /Clinic Coordinator
JRMC Orthopedic Clinic
01.2015 - 12.2019
Pharmacy Technician
Johnson Regional Medical Center
01.2015 - 01.2019
DEGREE - Business
Arkansas Tech University
High School Diploma -
Paris High School
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