Ashley Hicks

Experienced Urology Program Manager and senior healthcare leader with a proven track record of overseeing multi-site clinical operations, supporting start-up clinics, onboarding providers, and driving improvements in patient access, satisfaction, and workflow efficiency across six + functional locations. Adept at managing cross-functional teams, with direct supervision of ten+ Patient Services Specialists and collaborative oversight of scheduling, clinical coordination, and provider support. Demonstrated ability to identify and resolve process breakdowns, streamline operations, and align departmental goals with broader organizational strategies. Skilled in cost control, staffing optimization, and performance management creating employee schedules, mentoring team members, and leading conflict resolution to maintain a professional, organized, and supportive environment. Recognized for building strong team culture, promoting retention and engagement, and contributing to long-term program growth and operational excellence.

• Highly skilled administrative professional providing essential support to senior executives and leaders within the healthcare industry.
• Instrumental in ensuring seamless daily administration office functionality for the organization by managing functions for the executive team, offering unparalleled assistance to senior healthcare executives with key responsibilities in proficiently managing complex calendars, meticulously scheduling appointments and meetings, and coordinating intricate travel arrangements, ensuring executives' schedules are optimized for efficiency.
• Serving as the primary point of contact for numerous executives, adeptly handling all forms of communication, including phone calls, emails, and other correspondence, with precision and professionalism.
• Facilitating effective communication between executives and various departments within the organization, ensuring alignment of objectives and seamless execution of initiatives.
• Spearheaded managing special projects and initiatives, collaborating closely with cross-functional teams and stakeholders to drive successful outcomes.
• While possessing a comprehensive understanding of medical terminology, procedures, and protocols, enabling adept communication with physicians, nurses, and other medical professionals.
• Maintaining correspondence and exhibiting finesse in written and verbal communication with stakeholders at all levels.
• Demonstrating the ability to manage a physician or executive's overall daily patient schedule, ensuring personalized communication between patients and physicians regarding healthcare plans and requirements.
• Maintaining a proven track record of handling a myriad of responsibilities, including coordination, order processing, scheduling, calendar management, patient tracking, and records research with meticulous attention to detail.
• Ensuring a commitment to maintaining the highest standards of patient privacy and confidentiality, handling all aspects of communication and interaction with care, compassion, and empathy.
• I am a dedicated problem solver, adept at navigating complex variables and situations with precision and efficiency, ensuring seamless operations and exceptional service delivery.

Direct management of physician’s overall daily patient schedule; responsible for personal communication between patients and physician(s) regarding all future healthcare plans and requirements as directed by physician and staff. Daily duties include coordination, communication, order processing, scheduling, calendar management, patient tracking, records research, and more. From telephone to interpersonal communications every aspect is handled with the utmost care, compassion, and empathy possible. Driven to ensure utmost adherence to all policies and procedures with extra vigilance regarding patient privacy. Ultimately, I am a dedicated problem solver, prepared and eager to deal with a multitude of complex variables and situations.

• Motivating leader overseeing the day-to-day operations of the front office department, driving excellence in scheduling, accounts payable, bookkeeping, and client relationship management.
• Instrumental in fostering client growth and satisfaction through prompt, professional attention and personalized service.
• Key Contributions with spearheading the training of new staff on comprehensive systems, including Net-X 360 and Drake Tax Software, ensuring seamless integration and proficiency across all team members.
• Demonstrate exceptional effectiveness in client relations, orchestrating monthly events and fundraisers to enhance client engagement and community involvement.
• Analyzing client feedback and conducting in-depth reviews to develop and implement strategic plans to surpass established goals for client satisfaction and retention.
• Exemplify a commitment to confidentiality in managing sensitive client, staff, and agency information, maintaining the highest standards of integrity and trust.
• Serve as a central point of contact for clients, vendors, and visitors, adeptly managing incoming correspondence, inquiries, and administrative tasks with precision and professionalism.

• As a dedicated Patient Care Coordinator, spearheaded the seamless coordination of patient care activities within the healthcare facility, ensuring the delivery of exemplary, high-quality care throughout each patient's treatment journey.
• Functioned as a compassionate patient advocate, amplifying their voices and addressing their needs and preferences with unwavering dedication.
• Key Contributions as a Championed a patient-centric approach, actively engaging with patients and their families to provide comprehensive education about treatment options and navigate their healthcare journey with confidence and clarity.
• Orchestrated all facets of patient care, from scheduling appointments to facilitating referrals to other healthcare providers, meticulously ensuring alignment with the patient's treatment plan and preferences.
• Collaborated closely with interdisciplinary healthcare teams to disseminate vital information and promote seamless care coordination, fostering a collaborative environment that optimizes patient outcomes.
• Identified opportunities for enhancement within the patient care process and spearheaded the development and implementation of innovative strategies to elevate the quality and efficiency of care delivery, consistently exceeding industry standards.
• Served as the primary point of contact for patients and families, offering unwavering support and guidance and leveraging a robust network of resources to empower patients to achieve optimal health outcomes.

• Drove the expansion of AFLAC's clientele by proactively identifying and engaging potential clients, showcasing the unparalleled benefits of AFLAC insurance policies.
• Leveraged diverse prospecting methods to cultivate lucrative opportunities, including strategic cold calling, networking, and leveraging referrals.
• With Key Contributions of articulating the comprehensive features and advantages of AFLAC insurance policies to prospective clients, offering tailored solutions aligned with individual needs and preferences.
• Delivered exceptional customer service excellence, serving as a dedicated point of contact for clients throughout their coverage period, promptly addressing inquiries, resolving concerns, and providing unwavering support.
• Cultivated enduring client relationships, ensuring unparalleled satisfaction and loyalty, and adeptly navigating any challenges or issues that arose to uphold AFLAC's reputation for excellence.
• Maintained meticulous records of client interactions and policy details, ensuring accuracy and compliance with regulatory standards, and proficiently managed all paperwork related to policy applications.