Ashley Holland
Jacksonville
Summary
Diverse background in scheduling, documentation, and customer relations. I offer a unique blend of administrative precision and high level communication, proven through successful roles in healthcare, utility and automotive sectors. Currently maintaining Honor Rolls, President's List, & Deans List at SNHU while completing my degree, I bring a disciplined, self-managed work ethic and a sharp eye for detail supported by an Associate in Accounting. I am an adaptable and organized communicator looking to apply my expertise in data integrity and workflow coordination to a professional team.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Enterprise Holdings
2023.06 - 2024.03
- Managed title and registration workflows for a high volume vehicle fleet, ensuring all legal documentation was processed with 100% accuracy.
- Audit and verified sensitive state documents to maintain corporate compliance and facilitate timely vehicle transfers.
- Organized and tracked high priority assets, maintaining a rigorous filling system to prevent delays in fleet operations.
- Liaised with state agencies (DMV) and internal departments to resolve documentation discrepancies and expedite title processing.
Radiology Scheduler
RadNet
2021.12 - 2023.05
- Coordinated high volume scheduling for diagnostic imaging (MRI, CT, X-ray, Mammograms, ultrasounds, etc) ensuring all clinical prerequisites and insurance authorizations were met.
- Optimized provider calendars by managing cancellations and backfilling appointments to maintain maximum department throughput.
- Verified insurance coverage and pre-authorizations, reducing claim denials and ensuring seamless check-in processes.
- Communicated complex medical instructions to patients regarding procedure preparation, ensuring 100% compliance for successful imaging.
- Managed a multi-line phone system while maintaining high accuracy in a fast paced, detail oriented environment,
Customer Relations Specialist
Alorica
2020.03 - 2021.10
- Resolved complex billing discrepancies for residential accounts, ensuring customer satisfaction.
- Processed payment arrangements and budget billing requests to assist customers with financial planning and delinquency prevention.
- Managed service connections, transfers, and disconnections, coordinating closely with field technicians for timely execution.
- Handled emergency service calls, including reports of gas leaks and power outages, following strict safety protocols and dispatching emergency crews.
- Educated customers on energy efficiency programs and smart meter technology to help reduce consumption and lower monthly costs.
- Troubleshoot online portal issues, guiding users through digital payment setups and usage monitoring tools.
- De-escalated high-pressure situations involving service interruptions or rate increases while maintaining a professional and empathetic demeanor.
- Documented detailed call logs and account history in CRM systems to ensure seamless follow up and cross department communication.
Education
Associate of Science - Accounting And Finance
Southern New Hampshire University
Hooksett, NH2026-08
Skills
- Scheduling
- Communication
- Technical
- Time Management
- Self-Managed Productivity
- Active Listening
- De-escalation & Conflict Resolution
Timeline
Administrative Assistant
Enterprise Holdings
2023.06 - 2024.03
Radiology Scheduler
RadNet
2021.12 - 2023.05
Customer Relations Specialist
Alorica
2020.03 - 2021.10
Associate of Science - Accounting And Finance
Southern New Hampshire University