Ashley Marshall
AR
Summary
To obtain a position that allows for professional growth and development. To maximize My experience in communication, and problem solving to contribute to overall human satisfaction. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Data Quality Reviewer
Tapestry Health
03.2024 - Current
- Review all curated patient data reports received for accuracy of clinical and demographic information; Review output of clinical care algorithms for accuracy an appropriateness in the context of each patients medical history, care plan goals, and medications.
- Support LPN reviewers and RN Reviewers in building their clinical knowledge and clinical decision making to enhance the quality of the initial reviews.
- Management (E&M) codes, ICD Diagnoses (ICD codes) current procedural terminology (CPT) and Health Care common procedure coding.
- Monitors ever-changing regulatory and policy requirements affecting coded information for the full spectrum of services provided.
Team Leader
DailyPay Inc
12.2021 - Current
- Assisted customers with receiving their paychecks early in advance.
- Assisted customers with their transfer amount, fees and balances with customers to ensure that each customer understood how daily advances work.
- Created tickets to escalate technical problems while using a software called (Zendesk)
- Reviewed daily surveys from customers after experience of using DailyPay.
- Provided feedback to my teammates, provided feedback to peers/employees and educated them on the necessary steps to improve their stats.
Leave of Absence Coordinator
Sedgwick Claims
12.2019 - 12.2021
- Enhanced employee satisfaction by efficiently managing and coordinating leave of absence requests.
- Reduced processing time for leave applications by implementing a streamlined system for tracking and recording absences.
- Ensured compliance with federal, state, and company leave policies through meticulous monitoring and documentation of all leaves of absence.
- Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
Customer Representative II
FIS
04.2017 - 12.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Assisted customers with their debit cards, such as lost or stolen. Process new debit cards/credits to customer if needed.
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
- Provided information to customer such as account balances and transactions history.
Healthcare Representative
HEWLETT PACKARD
01.2015 - 02.2018
- Assisted customers with the 1095B health care, EOB (explanation of benefits), copays and answered any questions in regards to their insurance policy
- Consistently learn and apply operational policies and State and Federal regulations governing collection practices.
- Identified customers needs while using various systems to gather information to provide excellent customer experience.
- Sent electronic fax per customer request.
Education
Arkansas Beauty School - Little Rock
08.2010
Little Rock Hall High
05.2009
Skills
- Microsoft Office (10 years)
- Internet (10 years)
- Electronic Mail
- Preparing letters -Filing- Scanning-Copying-Faxing (10 years)
- Ability to learn fast (10 years)
- Multi-task-Data Entry (10 years)
- WPM-55
- Order Entry
- Communication Skills
- Accounting
- Account Management
- Technical Support
- Sales
- Salesforce
- CRM Software
- Leadership
- Zendesk
- Jira Ticketing
- Troubleshooting
- Statistics
- Help Desk
- Negotiation
- Process Improvement
- Project Management
- Business Development
- Basic Computer Skills: PC - Completed
- Attention to Detail
- Performing basic computer operations, navigating a Windows OS, and troubleshooting common Computer problems
Timeline
Data Quality Reviewer
Tapestry Health
03.2024 - Current
Team Leader
DailyPay Inc
12.2021 - Current
Leave of Absence Coordinator
Sedgwick Claims
12.2019 - 12.2021
Customer Representative II
FIS
04.2017 - 12.2019
Healthcare Representative
HEWLETT PACKARD
01.2015 - 02.2018
Arkansas Beauty School - Little Rock
Little Rock Hall High
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