Ashley Strayhorn
Cabot
Summary
Dynamic Assistant Store Manager with a strong background in customer service and inventory management. Proven success in enhancing store performance and customer satisfaction while mentoring staff to boost productivity. Recognized for effective problem-solving and fostering a positive work culture that drives sales and builds client loyalty. Skilled in optimizing store operations, managing inventory, and organizing stock effectively. Committed to adapting my leadership approach to effectively address the diverse needs of my team. I prioritize balancing business goals with the well-being of employees to foster a productive and supportive work environment.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2025 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new baristas on product knowledge and customer engagement techniques.
- Managed inventory levels and placed orders to maintain stock availability.
- Implemented store policies to enhance team performance and customer satistaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Assistant Store Manager
Rainbow Shops
03.2024 - 02.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies while managing opening and closing procedures.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization while supervising and evaluating to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates and handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Assistant Store Manager
Rue 21
04.2023 - 12.2023
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Manager
BoxLunch
10.2022 - 04.2023
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Assistant Store Manager
GameStop
06.2014 - 08.2022
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Resolved escalated customer issues effectively and analyzed customer feedback to implement strategies in order to improve customer experience.
- Created and maintained safe, inclusive, and secure work environments for employees.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store pertormance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays while rotating merchandise and displays to feature new products and promotions.
Education
Associate of Applied Science - Criminal Justice
Horry-Georgetown Technical College
Conway, SCSkills
- Problem-solving
- Interpersonal communication
- Customer experience and engagement
- Store opening and closing
- Attention to detail
- Task delegation
- In-the-moment coaching
- Hiring and training
- Upselling and cross selling
- Inventory counting and management
- Marketing and promotions
- Cash auditing
- Empathetic
- Employee connections
Timeline
Shift Supervisor
Starbucks
07.2025 - Current
Assistant Store Manager
Rainbow Shops
03.2024 - 02.2025
Assistant Store Manager
Rue 21
04.2023 - 12.2023
Assistant Store Manager
BoxLunch
10.2022 - 04.2023
Assistant Store Manager
GameStop
06.2014 - 08.2022
Associate of Applied Science - Criminal Justice
Horry-Georgetown Technical College