Ashley Jailyn Cabrera

- Working with title companies on title commitments and title searches.

- Ordering Flood Determinations, Appraisals, loan documents.

- Reviewing loan documents prior to closing, ensuring legal description, closing date, loan amount, etc is correct.

- Uploading documents into Info Access.

- Disbursing loan funds after closing.

- Contacting insurance companies to maintain up-to-date insurance information on each file.

- Working with each lender directly on their portfolios.

- Managing each lender’s TE list and obtaining the required documentation.

- Assisting Commercial/Business Banking customers via email or phone.

• Collaborate with branch team members to achieve sales targets and improve overall performance.
• Mentor and train new associates, improving team performance.
• Strengthen customer relationships by providing personalized banking solutions while demonstrating empathy throughout interactions.
• Maintain up-to-date knowledge of banking products to provide expert advice to clients effectively.
• Increase cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
• Balance cash drawer daily and find solutions to offages on teller drawers and branch vaults.

• Disbursed cash and checks accurately while maintaining the security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Greeted customers warmly upon arrival and addressed them by name.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

• Greeted customers entering store and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register with excellent accuracy levels.
• Adapted quickly to new technologies implemented at POS systems.
• Resolved customer complaints professionally.

• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Gathered financial information, prepared documents, and closed books.
• Streamlined processes, resulting in reduced time spent on financial reporting tasks.