Ashlin Barnes
Bella Vista
Summary
Highly organized and dependable candidate adept at managing multiple priorities with a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. Experienced Team Leader skilled in directing workgroups, developing effective strategies, providing training, setting goals, and obtaining valuable team feedback. Possesses excellent interpersonal and communication skills, focusing on effectively communicating goals and vision for success. Known for problem-solving abilities, networking prowess, and building consensus among team members.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Tactacam
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
FREE LANCE VIDEO EDITOR
Ashlin Barnes Video
04.2020 - Current
- Contracted with Tactacam to build assests for Feathersnap Launch.
- Respond quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
- Meet deadlines while maintaining high-quality deliverables
- Manage and coordinate multiple projects while ensuring timely completion
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Experienced with social media and communications platforms.
Shift Manager
7Brew
03.2022 - 05.2024
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Processed weekly payroll information using appropriate software applications.
- Managed daily cash intake by counting out registers and tabulating profits.
VIDEO EDITOR/ PHOTOGRAPHER
7Brew Coffee
03.2022 - 11.2022
- Worked with coworkers to complete tasks
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
- Managed and coordinated multiple projects while ensuring timely completion
- Skilled in using various software applications and programs including, Adobe Creative Suite and Final Cut Pro
- Experienced with social media and communications platforms.
BARISTA
7Brew coffee
04.2020 - 03.2022
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Kitchen Staff Member
CREPES PAULETTE
06.2017 - 06.2018
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
CASHIER
Crepes Paulette
06.2016 - 06.2017
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Helped restock shelves when necessary to maintain an organized display area
- Accurately processed customer payments using cash, credit cards, and checks.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Issued receipts, refunds, credits or change due to customers.
Education
University of Arkansas, Fayetteville
Fayetteville, ARNorthWest Arkansas Community College
Bentonville, ARHigh School Diploma -
Ecclesia Prep
Springdale, AR04.2017
Skills
- New Hire Training
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Microsoft Excel
- Product Knowledge
- Team Leadership
- Collaborative Teamwork
- Adobe Premiere Pro
- Final Cut Pro
- Photography
Timeline
Customer Service Representative
Tactacam
06.2024 - Current
Shift Manager
7Brew
03.2022 - 05.2024
VIDEO EDITOR/ PHOTOGRAPHER
7Brew Coffee
03.2022 - 11.2022
FREE LANCE VIDEO EDITOR
Ashlin Barnes Video
04.2020 - Current
BARISTA
7Brew coffee
04.2020 - 03.2022
Kitchen Staff Member
CREPES PAULETTE
06.2017 - 06.2018
CASHIER
Crepes Paulette
06.2016 - 06.2017
University of Arkansas, Fayetteville
NorthWest Arkansas Community College
High School Diploma -
Ecclesia Prep
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