Ashlyn Bahena
Springdale
Summary
Seasoned Lead Optician with vast experience in managing optical services and ensuring high quality patient care. Possess strong skills in lens fitting, frame adjustment, and troubleshooting complex prescriptions. Skilled in team leadership, business development strategies and inventory management. Have made significant contributions to improving operational efficiency and customer satisfaction in previous roles.
Overview
12
12
years of professional experience
Work History
Lead Optician
Brandon Eye Clinic
Springdale
07.2021 - Current
- Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted in filing insurance claims.
- Assisted customer with choice of frames to best fit budgetary requirements and style preferences
- Recommended specific lenses, coatings and frames to suit individual customer needs.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Measured client and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear. Assisted client well as assist with troubleshooting.
- Trained and mentored new and experienced eyewear specialists and continued education to keep up with current technologies.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire clinic, and processed defective and spoiled frames.
- Collaborated with vendors, to keep products up to date.
- Collaborated with vendors on pricing negotiations for bulk orders placed by the clinic.
ASSISTANT STORE MANAGER
Banana Republic
Rogers
06.2018 - 07.2021
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
- Recommended and implemented procedural changes to enhance services rendered to customers.
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
- Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures.
- Managed business operations, working closely with management to develop KPIs, build operating dashboards, and monitor performance.
- Managed daily operations establishment and monitored activities to verify compliance with SOPs and safety regulations.
- Oversaw product operation focused on shipment receiving and replenishment.
- Maintained replenishment on the sales floor in order to increase net sales and units per transaction.
DAILY OPERATIONS SUPERVISOR
Banana Republic
Fayetteville
08.2016 - 06.2018
- Maintained an onsite presence to ensure operations departments and teams met all company operational standards.
- Recommended and implemented procedural changes to enhance services rendered to customers.
- Managed daily operation procedures and monitored activities to verify compliance with SOPs and safety regulations.
- Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures.
- Held team members responsible for reaching company objectives and processes.
- Increased revenue and reduced risk by enforcing company policies and improving operations.
CAREGIVER
Good Shepherd in Home Senior Care
Springdale
12.2015 - 10.2016
- Assisted residents in managing daily living including lifting, bathing, and feeding support.
- Performed household chores to ensure cleanliness, safety, and livability.
- Maintained case notes to document resident progress and condition.
- Crafted activities enjoyed by residents, with creative programs, including games and physical activities.
- Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans.
- Maintained safe and clean patient environment.
- Followed agency policy and procedures in administering care to clients.
- Provided companionship throughout day, engaging clients in conversation and activities.
- Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments.
- Transported clients to doctor's offices and grocery stores.
CUSTOMER EXPERIENCE COORDINATOR
TJ Maxx
Fayetteville
09.2013 - 12.2015
- Engaged with customers to understand and resolve issues and answer product questions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.
- Engaged with customers to understand and resolve issues and answer product questions.
- Quoted prices for items desired, explain credit terms and collected credit information to qualify customers
- Took on escalated, complex customer issues and developed creative solutions to restore loyalty.
- Coordinated training and mentored junior customer service team members to keep group operating at peak levels.
Education
Certified - Dental Assisting
PETRA ALLIED HEALTH
Springdale, AR 08.2013 - 11/2013
Skills
- Customer service
- Training and development
- Team building and leadership
- Sales oversight
- Insurance verification
- Insurance billing
- Time management
- Employee training and development
- Product promotion
- Frame inventory control
- Maintenance & repairs
- People skills
- Supervision & leadership
- Problem resolution
- Knowledge using trial frame kit, and lens readers
- Retail sales
Education and Training
other
Languages
- English
- Spanish
Timeline
Lead Optician
Brandon Eye Clinic
07.2021 - Current
ASSISTANT STORE MANAGER
Banana Republic
06.2018 - 07.2021
DAILY OPERATIONS SUPERVISOR
Banana Republic
08.2016 - 06.2018
CAREGIVER
Good Shepherd in Home Senior Care
12.2015 - 10.2016
CUSTOMER EXPERIENCE COORDINATOR
TJ Maxx
09.2013 - 12.2015
Certified - Dental Assisting
PETRA ALLIED HEALTH
08.2013 - 11/2013