Ashlyn Manager
Bryant
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships.
Overview
18
18
years of professional experience
Work History
Delivery Driver
DDI (Delivery Driver INC)
08.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Instacart
08.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Collections Agent
Ally Financial Inc.
11.2021 - 09.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Collections/Customer Service
Borrowworks
06.2016 - 11.2021
- Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Investigated and resolved customer inquiries and complaints quickly
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
Resident Assistant
Brookdale Senior Living
04.2015 - 02.2016
- Worked to improve and enhance patient lives through effective and compassionate care
- Attended, participated and contributed to monthly staff meetings addressing resident needs
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care
- Administered medication as directed by physician
CASHIER/CUSTOMER SERVICE
Best Buy Co Inc.
02.2011 - 06.2014
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked prices for customers and processed items sold by scanning barcodes
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Environmental Tech
Sparks Hospital
10.2010 - 09.2011
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris
- Restocked room supplies such as facial tissues for personal touch with every job
- Practiced established infection control methods to reduce risks to patients, families and medical staff
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques
- Cleaned and stocked 15-20 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families
Waitress
Golden Corral
11.2009 - 10.2010
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary
Cashier
Western Sizzlin'
02.2009 - 10.2009
- Counted cash in register drawer at beginning and end of shift
- Used cash registers and calculators to prepare bills, accept payments and make change
- Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
Cashier
Shoe Carnival
09.2007 - 01.2008
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Operated cash register for cash, check and credit card transactions with [98]% accuracy
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
Education
High School Diploma -
Northside High School
Fort Smith, AR05.2008
Skills
- Complaint resolution
- Collections
- Call center experience
- Customer focused-service
- Positive attitude
- Customer service
- Teamwork and collaboration
- Valid Driver's license
- Attention to detail
- Time management
- Dependable and reliable
- Order picking and processing
- Active listening
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
Timeline
Delivery Driver
DDI (Delivery Driver INC)
08.2022 - Current
Collections Agent
Ally Financial Inc.
11.2021 - 09.2022
Delivery Driver
Instacart
08.2021 - Current
Collections/Customer Service
Borrowworks
06.2016 - 11.2021
Resident Assistant
Brookdale Senior Living
04.2015 - 02.2016
CASHIER/CUSTOMER SERVICE
Best Buy Co Inc.
02.2011 - 06.2014
Environmental Tech
Sparks Hospital
10.2010 - 09.2011
Waitress
Golden Corral
11.2009 - 10.2010
Cashier
Western Sizzlin'
02.2009 - 10.2009
Cashier
Shoe Carnival
09.2007 - 01.2008
High School Diploma -
Northside High School
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