Ashton Griffith
Beebe
Summary
Upbeat, friendly customer service representative. I am a great problem solver. Will do my absolute best to make customers feel heard and valued in order to earn their trust and loyalty.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Coordinator
Hugg & Hall Equipment
04.2024 - Current
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
Customer Service Representative/Dispatcher
Airmasters of Arkansas
07.2018 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
Law Office Receptionist
Mcastlin Law Firm
08.2016 - 12.2016
- Greeted clients and visitors in person, on the telephone, or via email.
- Scheduled appointments with attorneys and other staff members.
- Answered incoming calls, directed inquiries to appropriate staff members, and took messages when necessary.
Dispatcher
Global Foods
02.2014 - 06.2015
- Scheduled loads according to priority and available equipment
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Utilized various software systems to facilitate movement, planning and scheduling
- Worked closely with transportation supervisor to dispatch and assign loads
Education
Some College (No Degree) - Math And Science
Arkansas State University
Beebe, ARSkills
- Credit Card Payment Processing
- Report Generation
- Report Creation
- Customer relations
- Data Entry
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Appointment Scheduling
- Typing proficiency
- Proofreading
Timeline
Accounts Receivable Coordinator
Hugg & Hall Equipment
04.2024 - Current
Customer Service Representative/Dispatcher
Airmasters of Arkansas
07.2018 - 03.2024
Law Office Receptionist
Mcastlin Law Firm
08.2016 - 12.2016
Dispatcher
Global Foods
02.2014 - 06.2015
Some College (No Degree) - Math And Science
Arkansas State University
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