Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashton Kichline

West Fork

Summary

I am looking to find a flexible job where I can work remotely and not in one location. My primary objective is to ensure exceptional customer service while helping my team grow. I aim to create a positive and productive work environment by communicating with team members and setting clear goals. My customer service is a strong point of mine.

Overview

4
4
years of professional experience

Work History

ITM Operations Manager

The Bank of Fayetteville
10.2024 - Current

• Overseeing daily operations

• Making the weekly schedule

• Checking Machine totals

• Assisting customers with their transactions

• Pulling and Managing daily, weekly, monthly, and qtrly reports

• Help branches transition onto the ITM schedule

• Communicate with Loomis regarding loads

• Training the new ITM Tellers

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Planned loads with Loomis to ensure the machines were loaded correctly
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Promoted bank products by calling and seeing the customers to ensure they had the best bank experience with our products

ITM Teller Lead

The Bank of Fayetteville
10.2023 - 10.2024

• Overseeing daily operations

• Making the weekly schedule

• Checking Machine totals

• Assisting customers with their transactions

• Pulling and Managing daily, weekly, monthly, and qtrly reports

• Help branches transition onto the ITM schedule

• Communicate with Loomis regarding loads

• Training the new ITM Tellers

• Promote other bank products to the customers to sell the bank products to them.


ITM Teller III

The Bank of Fayetteville
06.2022 - 10.2023

• Assisting with the weekly schedules

• Checking Machine totals

• Assisting customers with their transactions

• Training upcoming trainers to train to employees

• Help branches transition onto the ITM schedule

• Communicate with other branches regarding issues with the machines

• Training the new ITM Tellers

• Promote other products within the bank to sell the customers on it.

ITM Teller II

The Bank of Fayetteville
02.2022 - 06.2022

• Provide excellent customer service via a headset and screen for the full workday

• Help customers with their banking needs

• Checking Machine Totals

• Assisting new employees

• Help transition branches onto the ITM schedule

• Assisted with making the work schedule

ITM Teller

The Bank of Fayetteville
05.2021 - 02.2022

• Provide excellent customer service via a headset and screen for the full workday

• Help customers with their banking needs

• Checking Machine Totals

• Assisting new employees

• Help transition branches onto the ITM schedule

Education

High School Diploma -

West Fork High School
West Fork, AR
06-2021

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Timeline

ITM Operations Manager

The Bank of Fayetteville
10.2024 - Current

ITM Teller Lead

The Bank of Fayetteville
10.2023 - 10.2024

ITM Teller III

The Bank of Fayetteville
06.2022 - 10.2023

ITM Teller II

The Bank of Fayetteville
02.2022 - 06.2022

ITM Teller

The Bank of Fayetteville
05.2021 - 02.2022

High School Diploma -

West Fork High School
Ashton Kichline