Aspen Cruise

Served as the first point of contact for pet owners, providing compassionate and professional assistance during stressful situations.

Scheduled appointments, managed check-ins, and facilitated accurate patient record updates in a fast-paced, high pressure environment.

Communicated effectively with clients regarding their pets' needs, procedures, and emergency services, ensuring clarity and empathy.

Coordinated with veterinary staff to prioritize critical cases and maintain smooth clinic operations.

Processed payments, handled billing inquiries, and maintained confidentiality of client and patient information.

Managed multi-line phone systems, responded to inquiries, and relayed messages accurately and promptly.

Maintained a clean, organized reception area to create a welcoming environment for clients and pets.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Cleaned counters and machine areas daily.
• Operated espresso machines and commercial coffee brewers to create beverages.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Developed strong working relationships with team members, fostering a positive work environment.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.