Aubrey Fee
Hot Springs
Summary
Operations & Business Performance Leader with 20+ years of experience leading high-volume operations, improving financial and operational performance, and building engaged, high-performing teams. Recognized for successfully turning around underperforming operations, developing future leaders, and delivering measurable business results through data-driven leadership and operational excellence.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Hot Springs, Arkansas
05.2020 - Current
- Led a location experiencing staffing shortages, inconsistent standards, high turnover, and declining performance to a top performing store
- Led a location with staffing shortages and declining performance to achieve top store status
- Direct operational, financial, and workforce performance for a $2.3M business serving more than 4000 customers weekly while overseeing payroll, labor planning, inventory, scheduling, and profitability
- Champion a culture of accountability, coaching, and continuous improvement that strengthened employee retention and operational execution.
- Collaborated with district leadership to mentor Store Managers, assess operations, and drive district-wide performance improvement initiatives.
- Fostered a culture of accountability and continuous improvement that enhanced employee retention and optimized operational execution.
- Led three new store openings and directed a complete remodel and reopening of the home store.
Barista, Licensed Store Manager, Shift Supervisor
Starbucks Coffee Company
09.2005 - 09.2013
- Advanced from barista to licensed kiosk manager, shift supervisor, assistant store manager, and store manager from 2005 to 2020, developing expertise in operations management, staffing, customer service, scheduling, inventory management, payroll, financial accountability, and leadership to enhance store performance.
- Led team in achieving operational excellence through effective coaching and performance management.
- Streamlined workflow processes, enhancing efficiency and reducing service time during peak hours.
- Implemented training programs for new partners, fostering a culture of continuous improvement and teamwork.
Education
Bachelor of Science - Accounting
Arizona State University
06-2028
Skills
- Financial Analysis
- P&L Management
- Data analysis
- Process Improvement
- Operations Management
- Operational Turnarounds
- Workforce Planning
- Payroll Administration
- Inventory Management
- Project Coordination
- Microsoft Office
- Leadership Development
- Change Management
- Recruiting
- Business Operations
Certification
- Starbucks Coffee Master
- ServSafe Food Protection Manager
BUSINESS IMPACT
- BUSINESS SCALE :
- $2.3M Annual Revenue Managed
- $45K Average Weekly Sales
- 4000+ Weekly Customers
- 520-620+ Weekly Payroll Hours
- LEADERSHIP :
- 18 Team Members Led
- 100+ Employees Hired
- 7 New Store Managers Developed
- 7 Newly Promoted Store Managers Trained
- OPERATIONAL RESULTS :
- 200% - < 40% Employee Turnover
- 3 Months to Stabilize Operations
- Completed full operational turnaround within 12 months
- 46 second Peak Drive Thru Time
- 99% Actual v. Earned Labor Performance
- 95% Customer Experience Average
- 92% Food Safety
- 2.8% Waste
Timeline
Store Manager
Starbucks Coffee Company
05.2020 - Current
Barista, Licensed Store Manager, Shift Supervisor
Starbucks Coffee Company
09.2005 - 09.2013
Bachelor of Science - Accounting
Arizona State University