Austin Briant
Cabot
Summary
Versatile Sales Clerk focused on productivity and delivering first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Drives brand loyalty through congenial interactions and mutually beneficial outcomes.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
23
23
years of professional experience
2005
2005
years of post-secondary education
Work History
Lead Customer Service Clerk
United States Postal Service
Cabot
09.2015 - Current
- Assisted customers with inquiries about mail services and postal products.
- Processed incoming and outgoing mail efficiently and accurately.
- Operated postal equipment to ensure timely service delivery.
- Maintained inventory of mailing supplies and ensured proper storage.
- Trained new staff on customer service protocols and operational procedures.
- Resolved customer complaints by providing effective solutions promptly.
- Collaborated with team members to improve workflow efficiency daily.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
Server/Head Bartender
Red Lobster Restaurant
North Little Rock
03.2010 - 10.2016
- Provided excellent customer service in a fast-paced dining environment.
- Took orders and accurately entered them into the point-of-sale system.
- Delivered food and beverages promptly to enhance guest experience.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new servers on restaurant procedures and standards.
- Upsold menu items and promoted daily specials to increase sales opportunities.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Air Traffic Controller
US Army
Camp Robinson
04.2003 - 01.2010
- Coordinated aircraft movements to maintain safe and efficient flight operations.
- Managed communication between pilots and ground control for real-time updates.
- Monitored radar displays to track aircraft positions and ensure separation.
- Implemented emergency procedures to handle unexpected flight situations.
- Provided clear instructions to pilots during takeoff and landing phases.
- Collaborated with military personnel to support strategic mission objectives.
- Evaluated air traffic patterns to optimize flight routing and minimize delays.
- Trained new staff members on proper use of air traffic control equipment and protocols.
- Communicated with supervisors regarding any issues that may arise during a shift.
- Provided information about weather conditions, altitude restrictions, airspace regulations.
- Maintained communication with pilots via radio to ensure safety of aircrafts.
- Conducted regular maintenance checks on equipment used for air traffic control purposes.
- Directed ground personnel as needed to ensure safe operations of airport facilities and equipment.
Education
Sylvan Hills High School
Sherwood, ARSome College (No Degree) - Nursing
University of Arkansas At Little Rock
Little Rock , ARSkills
- Customer service
- Complaint resolution
- Mail processing
- Equipment operation
- Staff training
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
References
References available upon request.
Timeline
Lead Customer Service Clerk
United States Postal Service
09.2015 - Current
Server/Head Bartender
Red Lobster Restaurant
03.2010 - 10.2016
Air Traffic Controller
US Army
04.2003 - 01.2010
Sylvan Hills High School
Some College (No Degree) - Nursing
University of Arkansas At Little Rock