Ava Baum
North Little Rock
Summary
Dynamic worker with proven leadership at 7 Brew, excelling in time management and customer service. Recognized for enhancing sales through personalized beverage creations and fostering team collaboration during peak hours. Skilled in cash handling and POS operation, ensuring efficient transactions and customer satisfaction Adaptable and detail-oriented, committed to delivering exceptional experiences. Flexible with time and service, very enthusiastic about clear communication.
Overview
4
4
years of professional experience
Work History
Barista
7 Brew
North Little Rock, AR
12.2023 - Current
- Led a team/shift of associates, delegating tasks and ensuring business stayed quick and smooth.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines, grinders, and other equipment efficiently to ensure smooth workflow.
- Provided exceptional customer service, fostering positive relationships with patrons.
- Maintained cleanliness of workstations, equipment, and dining areas to meet health standards.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Adapted quickly to changing menu items and seasonal offerings to enhance customer experience.
- Collaborated with team members to streamline service processes during peak hours for improved efficiency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
Panera Bread
North Little Rock, AR
08.2022 - 12.2023
- Assisted customers with menu selections and provided exceptional service in a fast-paced environment.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Operated cash register accurately, processing transactions efficiently and handling payments.
- Collaborated with team members to ensure timely food preparation and delivery during peak hours.
- Trained new staff on procedures and best practices for delivering high-quality service.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and repeat business.
Education
Psychology
Pulaski Technical College
North Little Rock, ARHigh School Diploma -
North Little Rock High School
North Little Rock, AR05-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Team leadership
- POS system operation
- Adaptive and creative
Timeline
Barista
7 Brew
12.2023 - Current
Sales Associate
Panera Bread
08.2022 - 12.2023
Psychology
Pulaski Technical College
High School Diploma -
North Little Rock High School