Ayelén Paula Acosta
Buenos Aires
Summary
Accomplished professional with a background at Fuerza Aérea Argentina, showcasing expertise in legal research, analysis, and exceptional client communication. Proven track record in enhancing attorney efficiency, managing sensitive personnel files, and elevating customer service standards. Demonstrates meticulous attention to detail and organizational prowess, contributing to significant process improvements and client satisfaction.
Overview
17
17
years of professional experience
Work History
Jr. Law Assistance
Fuerza Aérea Argentina
Buenos Aires
08.2021 - Current
- Preparation of judicial writings, administrative claims and appeals imposed on the institution. Analysis of laws and jurisprudence identifying key pieces applicable to each case.
- Aided in strategy development through thorough analysis of relevant statutes and precedents.
- Enhanced attorney efficiency with timely preparation and organization of files.
- I stay up-to-date with industry news sources.
Human Resources Assistant
Fuerza Aérea Argentina
Buenos Aires
02.2012 - 07.2021
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Flight Attendant
Fuerza Aérea Argentina
Buenos Aires
03.2009 - 02.2012
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced VIP passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Customer Service
Cheek S.A.
Buenos Aires
11.2007 - 02.2009
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Master of Science - Family Law
Universidad Católica Argentina
Buenos Aires04.2025
Bachelor of Science - Lawyer
Universidad Nacional De Lomas De Zamora
Buenos Aires08.2020
High School Diploma -
Instituto Polimodal IPA
Buenos Aires12.2004
Skills
- Legal Research and analysis
- Client Communication
- Microsoft Office
- Document Review
- Organization
- Office Administration
- Family law
- Customer Service
- Attention to Detail
spanish
native
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Intermediate
B1
Timeline
Jr. Law Assistance
Fuerza Aérea Argentina
08.2021 - Current
Human Resources Assistant
Fuerza Aérea Argentina
02.2012 - 07.2021
Flight Attendant
Fuerza Aérea Argentina
03.2009 - 02.2012
Customer Service
Cheek S.A.
11.2007 - 02.2009
Master of Science - Family Law
Universidad Católica Argentina
Bachelor of Science - Lawyer
Universidad Nacional De Lomas De Zamora
High School Diploma -
Instituto Polimodal IPA