Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Education and Training
Timeline
Generic

Ayla Perkins

Conway

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Chipotle
CONWAY
02.2025 - Current
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.

Customer Service Representative

HHS
NLR
06.2024 - 02.2025
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Food Preparation Worker

Methodist Behavioral Hospital
Maumelle
06.2020 - 03.2024
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Disposed of leftover food following health code guidelines.
  • Assisted in unloading delivery trucks containing food supplies.

Education

Some College (No Degree) -

PTC

Skills

  • Customer support
  • Effective communication
  • Attention to detail
  • Data entry
  • Time management
  • Team collaboration
  • Analytical thinking
  • Complaint handling
  • Email communication
  • Decision-making
  • Verbal and written communication
  • Call center experience
  • Payment processing
  • Multitasking and organization
  • Problem-solving
  • Adaptability and flexibility
  • Active listening
  • Quality assurance
  • Customer service excellence
  • Workflow management

Certification

  • Silver Career Readiness Certificate 2011
  • AECC Cybersecurity Training -June 2025

Personal Information

Education and Training

true,other

Timeline

Customer Support Specialist

Chipotle
02.2025 - Current

Customer Service Representative

HHS
06.2024 - 02.2025

Food Preparation Worker

Methodist Behavioral Hospital
06.2020 - 03.2024

Some College (No Degree) -

PTC

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Ayla Perkins