Montana Nguyen
Barling,AR
Summary
Experienced in enhancing customer satisfaction and loyalty at Dollar General through expert cash handling and resolving complaints. Demonstrated ability to improve packing efficiency at Citi Trends Distribution Center, showcasing strong multitasking and prioritizing skills alongside quality assurance. Excel in training and mentoring, driving productivity and safety in fast-paced environments.
Experienced with packaging various items, ensuring they are secure and ready for shipment. Utilizes organizational skills to manage multiple tasks efficiently and effectively. Knowledge of quality control procedures, contributing to safe and productive work environment.
Overview
3
3
years of professional experience
Work History
Key Holder
Dollar General
04.2018 - 02.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Packer
Citi Trends Distribution Center
02.2016 - 12.2016
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Education
Muldrow High School
MuldrowSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
Timeline
Key Holder
Dollar General
04.2018 - 02.2019
Packer
Citi Trends Distribution Center
02.2016 - 12.2016
Muldrow High School
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