Bailey Sexton
Jacksonville
Summary
Results-driven professional with a strong focus on customer satisfaction and team development. Skilled in performance monitoring and conflict resolution, ensuring high-quality service delivery and fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Team Lead
Wal-Mart Supercenter
Jacksonville, AR
01.2023 - 03.2026
- Trained and mentored associates on customer service skills, best methods of practice, and inventory management.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coordinated scheduling and task delegation to maximize team productivity during high-volume hours.
- Monitored time-off requests, accepting them as applicable and ensuring scheduling coverage
- Monitored performance metrics, identifying areas for opportunity and providing feedback to associates in order to plan for improvement.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional and happy demeanor when addressing frustrated and angry customers. This was done by offering customers solutions that fit their need while ensuring that my team is responsible for their actions.
- Recruited, interviewed and hired employees and implemented training methods to promote a positive work environment and engagement.
- Promoted a positive work environment by fostering teamwork, open communication among associates as well as management, and implementing employee recognition initiatives.
Academy Trainer
Wal-Mart Neighborhood Market
Cabot, AR
11.2021 - 01.2023
- Worked on one-on-one training with new associates , fostering professional development and enhancing overall associate performance through training and teaching to ensure complete understanding of processes and expectations.
- Coordinated scheduling of associates to optimize workflow according to strengths and weaknesses to ensure adequate coverage and flow during peak business hours.
- Analyzed customer feedback data to identify areas for improvement in service delivery and store operations.
- Addressed disciplinary issues swiftly but fairly, maintaining a high standard of professionalism within the training environment at all times.
- Organized regular team-building events to foster unity within the team.
- Spoke in front of groups and facilitated activities and interactive discussions.
Online Personal Shopper
Wal-Mart Neighborhood Market
Cabot, AR
03.2020 - 11.2021
- Maintained high satisfaction ratings by completing orders quickly and making quality selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
- Participated in team meetings and staff training sessions.
Education
High School Diploma -
Cabot High-School
Cabot, AR03-2018
Skills
- Attention to detail
- Analytical thinking
- Conflict resolution
- Customer focus and satisfaction
- Coaching, training and mentoring
- Performance monitoring and improvement
- Employee evaluation
- Employee training
- Task delegation
- Problem-solving
- Team supervision
- Team motivation
- Onboarding and orientation
Accomplishments
- Achieved higher percentage of quality satisfaction by introducing new guidelines and ready to use charts as references to remove any underlying doubt in the process
- Documented and resolved a sales category that was costing the company money which led to this category being removed from the sales-floor plan and saving the business money.
- Supervised team of 40+ staff members.
- Achieved higher retention through effectively helping with training and team building.
Timeline
Team Lead
Wal-Mart Supercenter
01.2023 - 03.2026
Academy Trainer
Wal-Mart Neighborhood Market
11.2021 - 01.2023
Online Personal Shopper
Wal-Mart Neighborhood Market
03.2020 - 11.2021
High School Diploma -
Cabot High-School