Summary
Overview
Work History
Education
Skills
Timeline
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BAILEY WILLIAMS

Fayetteville

Summary

Experienced operations professional with expertise in project management and team leadership. Proven ability to optimize resources and meet demanding challenges effectively. Strong analytical skills combined with exceptional multitasking capabilities.

Overview

7
7
years of professional experience

Work History

Director of Operations

Chick-fil-A
Fayetteville
09.2023 - Current
  • Identified over 10 potential leaders, facilitating operational and relational growth through individual meetings and leadership classes.
  • Developed and executed operational strategies to enhance efficiency, cut costs, and elevate customer satisfaction.
  • Organized community engagement events, boosting local brand awareness and increasing customer loyalty by two percent.
  • Prepared regular reports detailing operational results to inform decision-making.
  • Formulated and instituted operational policies and procedures to streamline processes.
  • Directed operations and logistics for a multi-million dollar business, ensuring seamless functionality.

Assistant Director of Operations

Chick-fil-A
Fayetteville
12.2022 - 09.2023
  • Identified over five potential leaders and facilitated their operational and relational development through one-on-one meetings and leadership classes.
  • Monitored daily operations, pinpointing areas for improvement and executing effective solutions.
  • Developed detailed reports on key performance indicators to measure progress against goals.
  • Contributed to strategic plan development to ensure alignment with organizational objectives.

Team Member

Chick-fil-A
Fayetteville
06.2018 - 12.2022
  • Ensured smooth operations during peak hours in high-volume, fast-paced shifts.
  • Trained new team members, enhancing onboarding efficiency and overall team performance.
  • Delivered exceptional service to large volumes of daily customers.
  • Achieved recognition as Team Member of the Month for exceeding customer expectations.

Education

Bachelor of Science - Business Administration, Marketing

University of Arkansas, Sam M. Walton College of Business
AR
05.2025

Skills

  • Microsoft Office proficiency
  • Canva expertise
  • Adobe Illustrator skills
  • Leadership development and training
  • Financial management
  • Process optimization
  • Digital marketing strategies
  • Customer service excellence
  • Business management

Timeline

Director of Operations

Chick-fil-A
09.2023 - Current

Assistant Director of Operations

Chick-fil-A
12.2022 - 09.2023

Team Member

Chick-fil-A
06.2018 - 12.2022

Bachelor of Science - Business Administration, Marketing

University of Arkansas, Sam M. Walton College of Business

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BAILEY WILLIAMS