Barbara Deaconescu
Chaco - Argentina
Summary
I am a 24 years old responsible person who does the job with intention, able to learn quickly and offer a solid attention to customers. Good at maintaining composure and professionalism under pressure and experienced in handling guest complaints and feedbacks. My love for travel and learning about new cultures allows me to connect with guests which helps to deliver a good cruise experience. I am familiarised with ship operations, guest services and safety protocols which helps me to balance and prioritise multiple responsibilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate / Beauty Specialist
Cunard, Queen Elizabeth
08.2023 - 11.2024
- In my first contract, I was in the fashion area, where my duties included promoting and selling women's and men's wear, eyewear, and costume jewelry, as well as managing inventory and executing visual merchandising displays.
- My second contract, I did my Fragrance and Beauty Specialist training, where I provided personalized guidance to guests choosing their perfect scent, as well as makeup and skincare consultations, achieving and closing sales.
- Moreover, I led luxury brand seminars and demonstrations we offered.
Hotel Receptionist
Sugar Bowl Ski Resort
California
12.2022 - 04.2023
- Part of my front desk activities included warmly greeting guests upon arrival and assisting with check-in and check-out procedures.
- Daily answering of phone calls and handling emails, booking inquiries, reservations of ski equipment, and special requests like translation and interpretation.
- Besides, I was part of the back of house in activities like housekeeping and maintenance of the common areas.
Customer service
Telefonia Celular
Chaco
07.2020 - 03.2021
- My duties consisted of greeting customers and providing assistance with concerns related to phone repairs, insurance claims, and device issues, as well as managing their inquiries and complaints, offering a solution via phone, e-mail, and in person.
- In addition, promoting and upselling accessories and services.
Education
National Public Translator of English -
Universidad Nacional De Cordoba
12-2026
First Certificate in English -
Cultural Inglesa
01.2019
Humanities and social sciences -
Nuestra Señora de la Misericordia
01.2018
Skills
- Product sales
- Written translation
- Advanced grammar
- Live interpretations
- Merchandise display
- Document preparation
- Email management
- Transcription services
Hobbies and Interests
- Cosmetology and make up application
- Visual merchandising
- Physical Activities (Hiking, gym, volleyball)
- Cooking, baking
- Languages
- Travelling
Certification
- I have completed trainings like Crowd Management, White Star Service, Fire Safety and Security Awareness.
- Visual Merchandising course completed.
Accomplishments
- Actively participated in safety drills and tender boat assistance.
- Awarded with 4 'White Star Service' cards for going above and beyond for guests.
Timeline
Sales Associate / Beauty Specialist
Cunard, Queen Elizabeth
08.2023 - 11.2024
Hotel Receptionist
Sugar Bowl Ski Resort
12.2022 - 04.2023
Customer service
Telefonia Celular
07.2020 - 03.2021
National Public Translator of English -
Universidad Nacional De Cordoba
First Certificate in English -
Cultural Inglesa
Humanities and social sciences -
Nuestra Señora de la Misericordia
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